Announcements: Reader Analytics spreadsheet

  • 22 July 2022
  • 4 replies

Userlevel 2

How long does it take to receive the Reader Analytics spreadsheet via email for an Announcement? I am a sender of a recent company-wide announcement (knowledge alert) and I have attempted twice and have not received it?

4 replies

Userlevel 5
Badge +3

It is usually super fast! Maybe it is in spam, or you encountered a bug? 

Userlevel 2

Thanks Shona! I did check my spam and nothing is in there. It has been over an hour. All other reports are received promptly. This is my first attempt using “Announcements” and wondering if there is something that changed/or a bug from the recent rebranding.

Userlevel 1

Hi @Linda Moore! Did you end up receiving your Reader Analytics spreadsheet?

Userlevel 2

Hi @Lily Wilson - It was delayed a few hours but eventually received. When I ran it a few days later it was immediate. Thank you for following up with me!