This is really interrupting my workflow because I have to open the web app, wait for it load, search for the card, edit, paste, save.
It wouldn’t be quite so bad if there was a way to open the card in the web app directly from the card, but all these extra clicks are killing me. 😅
Why can’t I just paste the screenshot in the card I’m creating?
Hi Siobhan!
Sorry for any frustration there!
One reason this may be occurring is if your Chrome settings are blocking third-party cookies. Can you confirm if this is the case? (You can check under chrome://settings/cookies.)
If so, if you update the settings to "block third-party cookies in incognito mode" this should resolve the issue. If you are still running into trouble or have any additional questions after giving that a shot, feel free to shoot us a support ticket via this link. We can certainly dig-in further with you.
Hey Reba!
I don’t have the option for "block third-party cookies in incognito mode".
Even when I add Intercom to the list and refresh, I still can’t paste the images.
I”ll create a ticket.
Thanks
Hey
The same thing happens to my colleagues. It’s making gathering information quickly a bit difficult as there are more steps to get a card created when all we want to do is slap a screenshot on one real fast.
Thanks!!!
Relatedly, this wouldn’t as much of an issue if it was possible to open a Guru card in the web app from the extension. There is so much extra clicking to open web app and get to the card and get in edit mode, etc etc. just to paste a screenshot.
Hey
Tested and it’s working now! Thanks so much!!!
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