Does anyone use the Pins feature?

  • 17 March 2021
  • 2 replies

Userlevel 4
Badge +2
Random question - does anyone use the Pins feature and find it useful? Curious how this may be different from knowledge triggers. Thanks!

Best answer by John McKoll 17 March 2021, 21:48

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2 replies

Userlevel 3
Badge +1
As for the difference to Knowledge Triggers, it seems simpler. The pin only lets you associate a card with a website URL, not specific text on the page. This broad stroke approach could be wonderful for some sites, but if your team uses something like Salesforce then you'll likely want a more granular way of surfacing cards.
Userlevel 4
Badge +2
Great point, thank you!