We're seeing a pretty big adoption problem that I believe stems from the fact that cards open as a modal (isolated card on a black background) when you arrive at them from a link or a search. So many of our cards are surrounded by other cards that provide a huge amount of context, but it's easy to hop from card to card without ever realizing they live within this larger ecosystem (what we call a knowledge base). As a result, navigation of Guru can feel really chaotic to many of our hesitant adopters.
Right now, it requires a lot of education around either 1) using the breadcrumb link at the top or 2) linking to the board to allow someone to easily open what we're calling the "directory view."
Is there something we're missing? Or other ideas for simpler workarounds that others have used? Thanks in advance!
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Where does the data say people are accessing the tool?
A great way to boost adoption in Slack and build the right behaviors across your team is to consistently model good use of Guru in Slack by doing things like answering questions w/Guru cards, setting up activity feed(s), and setting up a workflow/process like this to capture knowledge shared in Guru cards. And having some fun with it can't hurt either, like using gifs to nudge people to search/share in Guru before always asking/answering questions :slightlysmilingface:
I've recently been suggesting this for a support team for instance. If, at this early stage, you can identify top performers who do use Guru then you have an asset to recognise and empower through socialisation.
Lauding them in a weekly meeting or asking them to present how they access knowledge in Guru as a way to prompt a discussion perhaps.
You could tie them to an informal cell with themselves and two new joiners to shepherd and instill this growing understanding of the worth of accessible knowledge from the get go. Not that it has to be new joiners only though!
Do you have a social zoom event coming up or something where you highlight certain teams? Perhaps you could showcase Guru and then invite people to try it through fun means such as a Random collection with Boards for travel advice, parenting at home, top deals, recipe ideas etc?
Sorry for the long sentence!