How do you ask your team for feedback about Guru?

We solicit people to give us ad hoc feedback as well as getting feedback from people and teams as they onboard.
Beyond that we've circulated some surveys to get a sense of sentiment, perceived use, and level of comfort with Guru and it's features.

more unstructured. We'll direct people to a slack channel where they can drop their feedback to us

we've also used user interviews to collect feedback, but that's usually as part of a specific project, like when we built out the tag structure originally

I send monthly Guru Update emails and every quarter that email includes a Google Form asking the following:
1. Has using Guru gotten _______? (multiple choice: Worse, Same, Better)
2. I find what I need in Guru ______. (multiple choice: Never, Infrequently, Sometimes, Often, Always)
3. I'd like to see ________ (free form answers here)
Thus far I've sent it out twice but lack input from specific teams I'm dying to hear more from like marketing and engineering.

We have folks that chime in with questions/requests in a public Guru Slack channel. That's also where we post updates about new features, so folks tend to feel comfortable chiming in there with feedback. We also have our monthly Guru Committee meetings with at least 1 stakeholder from each team represented. We have a standard agenda and includes product release info where applicable; the team also has the ability to add specific questions or feedback.
When we initially rolled out Guru last year, we had a series of implementation meetings with each team and collected feedback at that point. This year, when we added in a new team, we did the same implementation series, which was an informal way of collecting feedback.

We also have surveys 2x a year, as well as a public slack channel for people to post questions/clarifications/make suggestions on cards.

Great to hear @Valerie Renda! Here’s a sample survey folks on our customer success team has developed with several of our customers (the Google Forms link is to an actual survey you can copy as well). If anyone else has survey examples or questions they can share, please do!

Sorry about that @AEstrich, should be working now!