How do you build trust across your teams in a KM solution, or any other tool for that matter? And once you earn their trust, how do you keep it? We’ve probably all grappled with this challenge at one time or another. If folks don’t trust the system, chances are pretty slim that they’ll even give it a shot, let alone spend enough time learning the tool and using it enough to build behaviors that become habits.
Lucky for us,
After sharing her story, reflections, and best practices for building trust among teams in a KM system, Dana fielded questions from the live audience. Here are a few additional questions that came in that we didn’t have time to cover:
@Gary Morinasked: “You mentioned knowledge was 96% up to date before Guru, but "over 90%" after. Was there a bit of a drop? If so, thoughts on why?”
- Pierre Miroite asked: “Do users think of updating the cards they share by themselves (to avoid knowledge to be outdated and to keep the trust)?”
- An anonymous attendee asked: “What common missteps have you seen or experienced that lead to system mistrust?”
What additional questions do you have about building and sustaining trust in your KM system? What insights and examples can you share from your own experiences?
Let’s keep the discussion going! Tagging in a few others who joined the session live:
How do you build trust across your teams in a KM solution, or any other tool for that matter? And once you earn their trust, how do you keep it?
Shared this video w/ my team☝🏿
Thanks for starting this conversation, Chris! I look forward to hearing from others in the community too - do you feel your knowledge management system is trusted? Why or why not?
Another big thank you to those who attended the session and asked questions!