Happy Holidays y'all! Quick question - how does your team use Guru to share information on office closures? Do you list all "office closed" dates in a card? Do you use a shared calendar? We're looking into how we can better communicate the days we're out, and who needs to be on standby, etc. Any thoughts?
How does your team use Guru to share information on office closures?
Userlevel 4
+3
Happy Holidays y'all! Quick question - how does your team use Guru to share information on office closures? Do you list all "office closed" dates in a card? Do you use a shared calendar? We're looking into how we can better communicate the days we're out, and who needs to be on standby, etc. Any thoughts?
A
Great question! We currently have:
• A company calendar via Google Calendar, and a card that explains how to access it
• A holiday card
• A card that explains how Support team adjusts expectations for customers via Intercom when Guru if off for holidays, and a Support schedule card
• A company calendar via Google Calendar, and a card that explains how to access it
• A holiday card
• A card that explains how Support team adjusts expectations for customers via Intercom when Guru if off for holidays, and a Support schedule card
Userlevel 4
+3
Love it! Solid ideas that I will pass on.
Userlevel 4
+3
Not sure if anyone else is still online for the week, but please feel free to share!
Userlevel 2
+3
We do the same:
• Global Google calendar
• Guru card for each office region, listing closure dates
Our entire office is "closed" from the 24th - the new year, but our CE team is still online and helping customers, so we also have a Guru card outlining expectations for those agents while they are on shift - we basically treat it as if it's a weekend shift, where everyone will be answering a variety of tickets vs. our regular specialization of ticket topics by sub-team within CE - so link out to helpful resources like how to page an on-call manager and to remind ppl to keep an eye out for Knowledge Triggers to guide them on unfamiliar ticket topics, for example.
• Global Google calendar
• Guru card for each office region, listing closure dates
Our entire office is "closed" from the 24th - the new year, but our CE team is still online and helping customers, so we also have a Guru card outlining expectations for those agents while they are on shift - we basically treat it as if it's a weekend shift, where everyone will be answering a variety of tickets vs. our regular specialization of ticket topics by sub-team within CE - so link out to helpful resources like how to page an on-call manager and to remind ppl to keep an eye out for Knowledge Triggers to guide them on unfamiliar ticket topics, for example.
Userlevel 4
+3
Interesting @aberman , thanks for sharing!
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