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Question

How to ensure people can use the extension?

  • March 29, 2021
  • 7 replies
  • 50 views

Mirna Lessinger
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Hi Everyone - Long story short, we've have some logistics challenges getting our team + partner teams to use the Guru Chrome extension and I'd like to find an easy way for our vendors to confirm they're able to use it. Are there any Chrome browser -only tasks that you can think of they can complete to confirm they've the extension installed?

7 replies

Amy Behm
  • Knewbie
  • March 29, 2021
Knowledge triggers are unique to the chrome extension. you could give them a task of pinning a card or something similar. https://help.getguru.com/en/articles/4740120-knowledge-triggers-overviewKnowledge Triggers: Overview

Siobhan
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  • March 29, 2021

They could send a screenshot of it opened 😄

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Siobhan
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  • March 29, 2021
There's also a parameter in Analytics that might help:image_2303.png

Mirna Lessinger
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I know! I was looking for a more direct way :slightlysmilingface:

  • March 29, 2021
+1 to @siobhan's suggestion, have you tried looking at the User analytics dashboard and filtering by Source Application = `Guru Extension` and maybe Group as well @mirna.lessinger Lessinger? Also, this is better for Archive so I'll x-post it there.

Mirna Lessinger
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totally, sorry for not posting them here @chrisanderson. Thanks for fixing that

  • March 30, 2021
No worries @mirna.lessinger!