I’m new to Guru, and I’m building out a collection for our support team. One of our boards “Support Processes & How To’s” is dedicated to step-by-step instructions for solving/troubleshooting/investigating common issues. I’m getting stuck on how to format cards for some of our more complex issues, which involve multiple steps and an “if yes, do this / if no, do this” decision tree-type support logic.
I’m wondering if anyone has any tips for how to format or structure these more complex cards. Are you listing all of the steps in one card, or breaking up the steps into different cards and linking them throughout? Any advice would be much appreciated!