How Wealthsimple mapped their Guru knowledge 🗺️
In a recent Deep Dive, we had the chance to learn from
How Wealthsimple uses Guru:
Guru is the first resource new Customer Experience Associates use at Wealthsimple use when looking for a solution to a client’s problem
Guru is integrated into Wealthsimple’s LMS (Lessonly) and complements our training process
It helps reduce noise in Slack channels dedicated to onboarding new Customer Experience Associates
Questions covered with Jag:
- What were your challenges structuring content in Guru?
- What did you tackle first?
Once you audited the content, how did you approach getting the content into Guru?
What were the wins after this process for Wealthsimple?
What advice would you give someone who is at the implementation stage, looking to structure their content?
Questions for Jag? Have a takeaway you’d love to share? Drop em down below!