Images not coming through when card content copied?
Best answer by Hillary Curran
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Hi everyone and happy holidays!! Quick question for you -- just found out (like 5 minutes ago) that images I saved in Guru cards to send to clients in Intercom are not transmitting through to the client. :grimacing: Wondering if I should be uploading images in a different manner or is there something else I should know to ensure our saved message images will go through via Intercom? Thanks a bunch!! And no rush - this can be dealt with post holiday for sure :+1:
to clarify - the content from our Guru cards are copied and pasted out into Intercom
+2:wave: If the Guru cards are internal only, then likely the URL's they're stored on will be internal to your team too! (I'm not positive on images in public Guru cards.) I always download the images from Guru and upload directly into the conversation in Intercom.
Thanks so much for your help @laura.jolly and @hcurran !!