Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?
Great topic
- Overview
- Purpose
- Process
- Incident reporting
- Assigning engineering and communications DRIs (leads)
- Technical investigation & impact mitigation
- Customer communications (status.getguru.com)
- Status updates
- Internal communications
- Incident resolution & monitoring
- Root cause analysis & preventive measures
- Retrospective & next steps
Curious if others use Guru to document incident management processes.
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