We've recently rolled out Guru for our support team, and have used elements of KCS methodology in developing many of our processes. I'm now looking to take the next steps.
Does anyone have experience following a KCS curriculum path/certification from the Consortium for Service Innovation? If so, I'd love to hear about your experience with the course and how you've tied these practices into Guru.
Similarly, if anyone has used other KCS courses/resources that have informed your use of Guru, I’m all ears!
Log in to engage in discussions
Use your Guru account credentialsLog in
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.