Question

Rolling out Guru? Use this Email Announcement!

  • 14 February 2022
  • 2 replies
  • 65 views

Userlevel 7
Badge +3

Are you in the midst of a Guru rollout? 

If you’re currently introducing Guru to your team, use this template to support your success and educate your coworkers on the who, what, when, where, and why of Guru!

 

Customize the template below to fit your team. Things highlighted should be customized for your team. Make it concise, clear, and exciting! 🚀

 

EXAMPLE EMAIL/CHAT MESSAGE

 

Hi Team,

You’ve been selected to take part in Guru! You should have received an email invitation to join our Guru instance.

Next Steps:

  1. 🗺TAKE THE TOUR: Watch this short video on Guru. it's super high level and worth your time. We promise.

  2. 💻LOG IN TO GURU: Click the link in the Guru email invite you received. This will take you to a web page where you can create a password or login via Google.

  3. 🔍INSTALL THE BROWSER EXTENSION. Click here to download for Chrome, and watch this video for an overview.

  4. 💬INTEGRATE WITH SLACK: Create a DM with @guru in Slack under Apps, type in Enable Notifications, and join the Guru specific Slack channels. Learn more about Guru + Slack here.

    1. #guru-support -place for providing feedback on the solution

    2. #guru-activity - a live feed of new content added to Guru requested by you

  5. 💡FIND KNOWLEDGE: All you need to do is type in your search term and use # to add tags. Our guide to using tags is in this Card. If you can't find something you need, remember to ask questions (click the ? icon in the extension).

  6. 🎓THE GURU ACADEMY is a great resource to learn about Guru at your own pace and on your own time. The academy has courses for Admins, Collection Owners/Authors, and Read-Only users. Sign into the academy using your Guru credentials at: academy.getguru.com.

If you have any questions please reach out to us in Slack via the #guru-support channel. If you have questions on how to use Guru, search the Guru Help Center, or select Contact Us from within the extension, which is located under the Settings menu (your avatar).

⚡️Thanks all, and happy Guru'ing!! ⚡️

 

More information you can include (if you want)

What is Guru?

Guru is a content management system that closely integrates with Slack. It allows you to quickly access the information you need to answer your customer's questions without leaving your workflow. Here are a few of the key benefits and value we're hoping you'll recognize:

  • Easy-to-use Chrome Extension: You can immediately search and access your content as an overlay to your existing apps/existing workflow vs. having to leave your current web page to hunt for the information you need.

  • Trust the Content You Find: All the content is verified on a routine schedule, so you can now respond with confidence to your prospects & customers!

  • No more repeat questions: If you can't find the specific information you need, you can ask a Question inside Guru, allowing us to capture the Answer for ongoing access by the rest of the team (via Guru Q&A)

  • Access @guru in Slack - search and share Guru content with one another inside Slack using the @guru slackbot and /guru slash command

What Kind Of Information Is in Guru?

The goal is to arm you with everything you need in OUR COMPANY. Information such as:

  • FAQ, Product Features

  • Case Studies, Testimonials

  • Competitive Battlecards

  • etc.

 


2 replies

Hi Callie! I just noticed the Guru Q&A Link leads to a page that is no longer there. Just thought I’d flag! Thanks!

Userlevel 7
Badge +3

Thank you @Reba Mitchell ! Just updated the broken link, let me know if you have any questions!

Reply