Hi all! Product Manager from Guru here.
I’ve started a research project looking into how our customers manage users and groups at a large scale, especially if they do so without SSO and SCIM, or if there are gaps in SSO and SCIM that need to be filled manually.
Are you a knowledge manager, CX leader, or sales enablement person who finds yourself spending too much time adding and removing users from different groups in Guru?
Or maybe an IT admin who has to do manual things in Guru that you think should be automated?
I want to talk to you!
Please feel free to share your experiences in this discussion, and let me know if you’d be open to a 30 minute Zoom conversation with me.
I appreciate you!
@Yael McCue ! Really glad you’re looking into this space. Looking forward to chatting with you soon. Sharing some ideas here for vis!
When editing a user’s groups, I like that you can:
It would be super helpful to be able to:
Group Management & Collections:
We need a lot of groups for specialized knowledge alerts and team content needs, but when you have a lot of groups, it all becomes really difficult to manage. Things that could help:
I think these things would have a big impact:
I typed a LOT so let me know if you have questions or want me to help visualize anything!
To clarify, my post is referring to the Groups and Collections tabs under Team Setting → Users and Collections
Hi! We onboard a bunch of new users seasonally (500+) and all have to be added to multiple groups. Since we can only assign users to one group while inviting them, it can be super time-consuming to go back through to add them to their 2nd+ group! Would love the ability to invite users and add them to multiple groups from the invite page. Thanks in advance and feel free to reach out if you have questions!