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45 Posts

Amy Cross
Amy CrossKnewbie
asked in Q&A

Assigning Questions

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

0
Amy Cross
3 hours ago
K
Kjetil KartevoldKnewbie

Approval workflow - compare to published versionOpen

The approval workflow feature is very useful for our organization, but there is an important option which is missing. Since the motivation for enabling approval is to verify the content and changes that have been made to a card there should be an option to compare the draft to the published version like there is in card history. It can be cumbersome to identify these changes.I hope we will se an improvement in this area in the near future.

0
K
10 hours ago
Lars Böhnke
Lars BöhnkeSmart Cookie
asked in Beta Program: Guru Answers

How to include external Intercom help center content

We’re using Intercom for support. Any feature planned that would allow us to incorporate our external Intercom help center in Answers?

4
Paul Nichols
18 hours ago
Lynn Miller
Lynn MillerSmart Cookie

Publishing Workflow Feature RequestsOpen

Hi all - we’ve been evaluating the new publishing workflow and thought I could provide some feedback here. We love adding an option to specify groups who can edit, but can’t publish! More nuance among roles is really helpful. Here are some things with testing that we are having to consider on how/if we implement this option in collections (3 main areas).Focus on drafts. In theory having these Authors who can’t publish work in drafts makes a lot of sense. But working in drafts as they currently exist could pose some hurdles: Since drafts don’t show the change history and/or allow a suggesting mode, it makes it very difficult for any Author who can publish to quickly see what they are approving. We would have to rely on Authors who can’t publish very clearly articulating the changes in inline comments or the publish message (which is behavior that is likely to not happen consistently.) Possible solution: Have a suggesting mode or a history of changes on the draft (it’s not lost on me tha

0
Lynn Miller
1 day ago
Matthew Pincus
Matthew PincusKnewbie

Extension sidebarOpen

I’d love to see the extension utilize the fairly new sidepanel functionality in Chrome (https://developer.chrome.com/docs/extensions/reference/sidePanel/). The overlay is useful but still blocks relevant content sometimes. And using Guru in a second window on the side is difficult because it does not resize well. To have the overlay style layout snapped to the sidebar would really help usability.

1
Roger Chou
1 day ago
J
Justin FranklinKnewbie

Auto-Redact Sensitive Information in ScreenshotsOpen

There are many times when we’re creating knowledge content that may need to have some sensitive content redacted. Usually, this content is redacted before it even makes it to the Guru card, but enough screenshots can be tedious when trying to redact all of that information manually.Some content might even go unnoticed or it is minorly sensitive (e.g. private IP address or local computer directory path) and is only caught in the verification process. Having an auto-check against that being accidentally displayed on a Guru card would be helpful.

0
J
1 day ago
Motorcycle KB
Motorcycle KBKnewbie

Customize what appears on the Card/folder that is downloaded as a PDF.Open

I would like to download Card PDF's so that I can then share it externally, however I do need it as a document that can be emailed, so either word doc or .pdf. For me making the card public and sharing the link would not be a good match.​​​​​​

4
J
1 day ago
Amy Cross
Amy CrossKnewbie
asked in Q&A

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error?  Thanks!

0
Amy Cross
3 days ago
Jacob Touchette
Jacob TouchetteScholar

Find and replace tool for updating Card contentOpen

Something I've talked about in the past when speaking to Guru directly was the idea of some kind of find and replace tool for when terminology changes. Is this something other people would be interested in?

9
Amy Cross
3 days ago
Jacob T.
Jacob T.Knewbie
asked in Q&A

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other.  My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view.  Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders? 

0
Jacob T.
3 days ago
Hassan Muhammad
Hassan MuhammadScholar

Add Cards to multiple CollectionsOpen

Hey Guru team - would be great if we can add cards to multiple collections! Currently, this functionality only exists for cards within a collection.

29
Skyler Reeves
5 days ago
Mallory C Pendleton
Mallory C PendletonKnewbie

Pull Answers from Org ChartOpen

I would be extremely helpful for Guru Answers to be able to pull knowledge from the Org Chart/Employee Profiles. This expands the usability of the Org Chart (since these already likely exist in the HRIS system) and gives our team members the ability to ask questions like ‘Who leads Creative?’ or ‘Who is X?’ and get a consolidated answer. Right now, our team is having a hard time seeing the value in the Org Chart (even though they know they can search by name) to get answers to their questions. I’d love if this was a a feature, to add to the value of the Org Chart and Answers!

0
Mallory C Pendleton
6 days ago
Alex Kopco
Alex KopcoKnewbie

Rippling HRIS SupportOpen

Please add HRIS support for Rippling! I was disappointed to find out only after I had paid and started getting our account set up that Rippling HRIS support was removed. This is a widely known, well-loved platform. Please prioritize!

2
Mallory C Pendleton
6 days ago
Nathan Vergin
Nathan VerginKnewbie

Freshservice Knowledge BaseOpen

Add the Freshservice knowledge base as an option for Knowledge Sync.

0
Nathan Vergin
7 days ago
Nathan Vergin
Nathan VerginKnewbie

Client Success IntegrationOpen

Please add an integration for Client Success.

0
Nathan Vergin
7 days ago
Nathan Vergin
Nathan VerginKnewbie

Gong IntegrationOpen

Please add an integration for Gong.

0
Nathan Vergin
7 days ago
Nathan Vergin
Nathan VerginKnewbie

External URL Data SourcesOpen

Please develop the ability to link to external sources for information.  There should be some sort of generic website scraper that can be added as sources for Guru.  It doesn’t need to necessarily scrape an entire website, though I’m sure there could be use cases for that.  I’m thinking more along the lines of providing URL(s) to specific pages or articles to then create cards from, including text and images.Example:There are times, such as for IT Support, where it would be extremely helpful to be able to link to a service providers knowledge base or help center directly to ensure that documentation is kept up-to-date.  This would remove that burden from internal staff yet would still allow that type of knowledge to be sourced by Guru for our employee’s searches.

0
Nathan Vergin
7 days ago
Alex Armstead
Alex ArmsteadSmart Cookie

Answers AI when searching within collectionOpen

I would like to be able to invoke Answers AI when searching directly within a collection. In desired state, this would allow me to quickly ask questions while also filtering down to the desired data source.  

0
Alex Armstead
7 days ago
Alex Armstead
Alex ArmsteadSmart Cookie

Refine searches directly from search barOpen

I would like to be able to refine/tiler my search directly in the search bar, similar what is possible in Gmail (https://support.google.com/mail/answer/7190?hl=en) and Slack.  It is currently slow for me to filter by collection as the sorting of filter options are by match volume and not alphabetical.  

0
Alex Armstead
7 days ago
David MacVicar
David MacVicarBrainiac
posted in Q&A

Multiple cards-different teams, same topic

Looking to understand how other teams are doing this……Our company just released a new feature, this resulted in the following: Product Team created a “product overview” Card in the product collection Sales Engineering team created a ‘sales faq’ card in the Sales Collection Customer care team created a card for their collection…Now we have 3 assets that exist, which serve various teams & use cases.  Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….Curious to get some feedback from the community!

8
Haley L.
7 days ago
Helen Bedi
Helen BediKnewbie

Remove Unverified Cards from SearchOpen

To only have verified content show in the Guru search and used to contribute towards AI answers. Users do not always pay attention to cards being unverified and when only used as a source it’s even less clear that the knowledge being input into the answer isn’t always accurate and up to date.

0
Helen Bedi
11 days ago
Helen Bedi
Helen BediKnewbie

AI Answers Feedback WorkflowOpen

If a card/source is displayed and requires the user to mark it as thumbs down - AI should automatically notify the verification group assigned to the source. With this awareness it is considerably more likely that the changes will be made by the content owner, which in turn will ensure that future answers surfaced are of value to the consumer. Without the awareness that their content has been marked with a thumbs down there is a great risk that no action will be taken to improve the content.

0
Helen Bedi
11 days ago
Helen Bedi
Helen BediKnewbie

Weighting of AI Answer Sources based on LocationOpen

For a user’s location (information in their HRIS synced profile) to be taken into account when sources are used to create an AI answer.For example if I ask the question “how to set up a printer in the office”, Guru takes into account that I’m based in the London Office and shows me only this information, rather than the printer guide for the Poland office for example.

0
Helen Bedi
11 days ago
Tony Maher
Tony MaherKnewbie
asked in API & Integrations

Can I pull content from Github READMEs?

Guru has a Github integration which sources Github Issues for content/answers. However, it does not support the codebase itself or the README. READMEs are often the source of truth for context about a service and instructions relating to contributing, testing, deploying, troubleshooting, etc. They would be an integral part of a Github knowledge base.Does anyone know of a way to source READMEs? I was thinking of building a job as part of my deployment pipeline which pipes the README into a new Card using the Guru API, but I haven’t tried using the API yet and am not sure how effective that route will be. 

0
Tony Maher
13 days ago
Gary Morin
Gary MorinKnewbie

Allow collapsible sections within numbered/bulleted listsOpen

The new collapsible section feature is great, but lacking a bit in flexibility.The ability to add collapsible sections within numbered or bulleted lists would be hugely helpful. In a card with troubleshooting steps, for example, optional screenshots or additional explanation could be added, without creating a lot of bulk that makes the card harder to follow.

0
Gary Morin
14 days ago

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