We use emoji for a variety of shortcuts in our guru knowledge base.
Will the AI recognize the significance of a symbol?
For example -
Our software integrates with 200+ other platforms and in a variety of ways.
Some software connects through API, email parser, zapier, or another specific connection point. To help our support reps, we use a 
next to our preferred connection point. This is faster than reading, because the reps are locating a symbol on a page.
Can the AI be trained to recognize the emoji so that an employee or customer could ask it, “What is the best way to connect _______ to _______?,” and Answers would respond with “The best connector would be to use an API.”
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Hi
Certainly!
Image 1 -
How the information is organized in our current knowledge base of cards.
Image 2 -
How Answers responded to the question.
Should we restructure our cards to fit the AI or could it learn to read our tables?
Certainly!
Thanks
Excellent!
Happy to hop on a call for deeper context if it would help.
Hey
If you’re still interested, you can find more details and a link to select a time slot here:
Thank you! I booked an appointment!
Hi all, what was the result/answer to this?
We haven’t turned on Answers yet but it’s something I might be looking into more soon, but this is a concern for me as we have tiered plans that are visually differentiated in Guru by use of emojis (
is for Pro, for example). Given that the free plan often has some of the same functionality but Pro offers additional features, I can see this being easily misunderstood by AI. I want to know if the AI can use our emoji-coded information or if it needs to be explicitly written what tier each section is for.
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