We use emoji for a variety of shortcuts in our guru knowledge base.
Will the AI recognize the significance of a symbol?
For example -
Our software integrates with 200+ other platforms and in a variety of ways.
Some software connects through API, email parser, zapier, or another specific connection point. To help our support reps, we use a ⭐️ next to our preferred connection point. This is faster than reading, because the reps are locating a symbol on a page.
Can the AI be trained to recognize the emoji so that an employee or customer could ask it, “What is the best way to connect _______ to _______?,” and Answers would respond with “The best connector would be to use an API.”
Can Answers recognize emoji or symbols?
Hi
Certainly!
Image 1 -
How the information is organized in our current knowledge base of cards.
Image 2 -
How Answers responded to the question.
Should we restructure our cards to fit the AI or could it learn to read our tables?
Certainly!
Thanks
Hey
If you’re still interested, you can find more details and a link to select a time slot here:
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