Hi @Mirna Lessinger! I just saw this old Community post and wanted to provide an update that we are actively looking into this type of functionality! Specific timing and details are still TBD, but I will be sure to update this post as soon as we know more. 

This is very exciting! 

I can see this being a great feature to help the support teams! 

Last week, Guru released automatic suggested answers for defined Slack channels.

If you’re a Guru admin and the Answers (beta) feature is enabled in your workspace, you can enable and manage automatic suggested answers settings under Settings > Apps and Integrations, then click Manage to the right of the Slack row.

After selecting the specific Slack channel(s), the Guru bot will confirm the automation with a message in the selected channel(s). Moving forward, whenever a Guru user asks a question in that slack channel (their message must end in a “?”), Guru will suggest answers using Guru Cards accessible to “All Members”.

Let us know what you think and if you have any questions in the release note!