News and Updates

Hey y’all, happy Friday! Checking in, what have been your wins this week when it comes to knowledge management and Guru? Could be an increased trust score, adoption rate, a new integration you set up— whatever comes to mind, it’s worth taking the time to recognize the impact of your work! Share below  Tagging some folks I haven’t touched base with in awhile - I hope you are all doing well! Would love to hear the latest :) @Laquize Bassey @kelly @Charles Derupe @John McKoll - he/him @Deborah Sanderfur @Zev Zoldan @Sarah W

Hey everyone! This thread is for all the knewbies who recently joined our Guru Community. WELCOME. We’re thrilled that you’re here with us! @Marion Jensen @Julie Black @Jeremy Hunter @Brian Anderson @Ken Gee @Anne Neif @Hanna Hamrahian @Andy Miller @Tantan @Dan Laparra @Alejandro Bergereau @Ewan Farry @John Doccola @Britt Fetterhoff @Grant Lehman

Hey y’all! Today we dove into automated Guru workflows. Shoutout to our speakers for sharing examples! @Mary Houston @Kristin Fretz  @Hassan Muhammad and Ewan Farry Common challenges around this topic include:   Context-switching between workspaces takes time Process management has gotten a lot more complicated in a remote/hybrid working world It’s hard to find time to unpack insights about how team members are using Guru  Tips for automating a workflow: Define your challenge.

What do you think about this new community platform in comparison to our Slack community?Happy Monday  Thanks so much for all of the feedback so far, please keep it coming! To kick off week two of our early access period, I'd love to hear your thoughts on our plan to phase out the Slack community in the near future. Here's some important context:We're on the free version of Slack, and as such message history gets wiped out frequently because we've far exceeded the messaging cap. This means there is no searchable history of all of the rich knowledge sharing that happens over time. Note: this is just one drawback to maintaining our community on Slack; it's an amazing tool for internal collaboration, but even Slack has said very clearly that it's not built for communities like ours. We believe the best ex

Hey everyone, happy Friday! To close out the week and the month of July, drop your top Guru win below.  Did you verify a ton of cards? Did you work with team members to map their knowledge in Guru? Did you set up a Guru Zap / Workato integration, using Guru’s latest updates?  One big win for the community this week was that we had nearly 100 members attend the Guru Deep Dive on Centralizing Knowledge! Check out this recap post, and let us know your wins below!Special Shoutout to our TOP community members of the week, who made it to the leaderboard for jumping in on threads and he

Yesterday we gathered to hear tips from Martin Theobald, Knowledge Manager at Crisp and Matt Garren, Senior CSM at Guru for centralizing knowledge and structuring content in Guru. Common challenges folks raised around this topic include:  Knowledge is all over the place, living in people’s heads and multiple platforms Investing time into knowledge is perceived as difficult Structuring content and keeping it verified within Guru is an initial blocker and ongoing challenge   Tips & Tricks for Centralizing Knowledge:Survey team members and review existing technology to evaluate KM landscape Lean on energized teammates to accelerate a culture shift Focus on centralizing the knowledge you need

When signing into the Guru Community using your Guru account credentials for the first time, you will see the following authorization page:  Guru only needs very basic profile and team information, as listed below:Team ID First name, last name Email Team Edition Guru User Role Guru Avatar photoContext:Insided is the community management platform we use to power the Guru Community. Guru has thoroughly reviewed and approved Insided from a data risk perspective. Guru holds Insided to a contractual obligation to manage user privacy and security. We have limit

Hey everyone, happy Friday! To close out the week, drop your top Guru win below.  Did you verify a ton of cards? Did you work with team members to map their knowledge in Guru? Did you set up a Guru Zap / Workato integration, using Guru’s latest updates?  Let us know below!Special Shoutout to our TOP community members of the week, who made it to the leaderboard for jumping in on threads and helping other Guru users! 🏆@Desiree Santos @Gabriel Ginorio @Zev Zoldan @loraine @Kristin

We have big news! The Guru Template Gallery has officially launched on Product Hunt. We have over 97 templates including NEW templates for every role that cover a range of topics from internal communications to employee onboarding to product management. If you like our templates, please give us an upvote on Product Hunt! 🤗

What does the status on my feedback mean?  First of all, thank you for sharing your thoughts on what changes would be helpful to you! Customer feedback is a major part of our decision-making process for improving Guru so we rely on customers like you to share your thoughts.Now that you’ve submitted a piece of feedback and it has a status, you might be wondering what that status means. Read on to find the answer to that very question! Status What it means  Open  All new posts will be in this status by default.  Accepted  We intend to find a solution to this problem, but we don't have a specific plan in mind yet. We may be actively thinking about or researching it. Posts in this status are usually in open discussion.

Information shared by Guru employees on the Community is intended to outline our general product direction.It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Guru's products remains at the sole discretion of Guru.

Hello and welcome to the Community!We love hearing about how changes to Guru could improve how well it works for you. The Product Feedback area is the best place to share your thoughts on what could be different. All of us Product Managers spend time in this section of the Community every week reviewing what’s been shared. Posts with many comments and votes (especially from multiple customers) are of particular interest because that activity indicates that the problem described is one many people are facing.  In order for us to quickly get to the heart of what you’re sharing, we ask that you keep the following tips in mind when posting feedback.Describe the problem, not the

Who has fun/funny/punny naming ideas for a knowledge council? I've got my people. We're all amped to make Guru better. We just need a name... Currently we're operating as The Guru Crew. Nice flow, silly while being presentable. But let's go wild. Hit me with your funny suggestions, please? :smile:

It is NOT sunny in Philadelphia today, so I'm calling for a round of *Friday Feel Goods.* What made your week this week? Was it a Guru win? Homemade baked goods? Someone breaking out into a heavy Mare-of-Easttown accent? Drop it on the thread below :point_down:

Looking for suggestions to keep a virtual SKO fun during the day (not a 'social event')?? Anyone have ideas?? Thinking of something to break up the sessions (we already did guess the baby picture one year). (if this was asked elsewhere let me know!) Thanks!!

Happy New Year, everyone! Anyone have any Guru related resolutions they want to share that we can help provide tips and tricks for?