Deleted users in analytics report

How I can remove deleted users from analytics reports, or when is their data going to be deleted? Their behaviour regarding usage and announcement is not really valuable for us any more, once they no longer work for us.

2 replies

Userlevel 2

Hi @Sylvia Barnekow !  This is Molly from Guru’s Digital CS team.  Have you tried to filter your analytics dashboards on the “All Members” group?  This should only show current Guru users in the All Members group.  Give this a try and let me know!

Hi Molly, thank you for getting back to me! I am actually choosing specific groups for the report. To explain: we work with 2 external companies, so I’m sending each the report of their agents. But the deleted users are still in the report. Does this answer your question?