Looking to understand how other teams are doing this……
Our company just released a new feature, this resulted in the following:
- Product Team created a “product overview” Card in the product collection
- Sales Engineering team created a ‘sales faq’ card in the Sales Collection
- Customer care team created a card for their collection…
Now we have 3 assets that exist, which serve various teams & use cases.
Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….
Curious to get some feedback from the community!