Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?
Best answer by Anonymous 13 July 2021, 23:31
Over here, we level our teams out from 0-4 in our collections, with Level 0 being the knowledge needed by our Frontline Agents and Level 4 being for our Team Leads and Managers. We then use this same system when naming our cards so that when they come up in search someone can decipher between the level 2 and level 3 process, for potentially the same issue.
Hi @Bryan Finlayson! Here are a few resources that may be helpful:
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