Hi Bryan!

Over here, we level our teams out from 0-4 in our collections, with Level 0 being the knowledge needed by our Frontline Agents and Level 4 being for our Team Leads and Managers. We then use this same system when naming our cards so that when they come up in search someone can decipher between the level 2 and level 3 process, for potentially the same issue. 

Hi @Bryan Finlayson! Here are a few resources that may be helpful:

• Creating Card Templates is a great way to boost consistency across Cards by calling out title naming conventions and creating fill-in-the-blank sections so that Authors don’t have to start from scratch each time.
• Quick tips to keep in mind for Card titles.
• A few additional tips from our team on naming conventions
• How to build a tagging structure