Can you provide details around the connection between your Guru environment and Intercom?
Is the source for the articles published via Intercom your own Guru instance, still?
If so, what’s the process to get them from A to B?
Or, are teams authoring in Intercom and syncing back to Guru?
Looks like knowledge sync w/ Intercom is no longer an option. Why?
Please answer all the questions I haven’t thought to ask, and hope you’re doing well, Thx!
Hey
Okay, thanks
As you stated, “Guru does not support this integration currently.”
Guru previously support an Intercom Knowledge Sync, so I’d like to dig into that a bit.
What’s the roadmap like there? Why was the integration removed?
As I’m evaluating our org’s tech stack to make purchaes and purchase reccomendations, I’d like to avoid buliding something that encompases more volatility than we can manage.
Thanks.
We do not have any additional out-of-the-box syncs on our roadmap, but rather lean on our iPaas connectors like Zapier and Workato, as well as our API, to help customers build their own syncs - as we did in the Card Chris linked above. I hope this helps!
I appreciate the clarification
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