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Callie RojewskiGenius

posted in Announcements

Guru Deep Dive Recap: Increasing Guru Adoption

Hey everyone! This week at the Guru Deep Dive, we learned tips and tricks for increasing Guru adoption. Shoutout to our customer speakers @Sarah W @kelly and @Nina Frank for sharing their experiences at YNAB, Ceros, and Hopin! During this Deep Dive (0-18:00), we covered how you can close your Guru adoption GAP: Gather. Make sure Guru is the #1 place to go for knowledge, and that your team can access what they need, within their workflows. Assemble. Embrace the saying “Better together”— find insights and change behavior by analyzing group patterns and creating accountability. Personalize. Get your team excited about Guru by gamifying the experience, weaving in incentives, content surprises, memes, gifs and more. Resources:Grab the Guide to Increasing Guru Adoption Card and find action steps and resources to help you increase Guru adoption at your company. Pro Tips: Sarah Walworth, Internal Comms, YNAB (15:43)Make sure content is only in Guru Emphasize the Google Chrome Extensio

2 years ago

Callie RojewskiGenius

posted in Announcements

Guru Deep Dive Recap: Creating & Engaging a Knowledge Council

Hey y’all! Today we dove into creating and engaging knowledge councils. Shoutout to our panelists @Grace Taylor and @Deborah Sanderfur for sharing their experiences! A knowledge council is a group of representatives from each of the departments or teams that are using Guru, who meet regularly to collaborate, share best practices, and maintain Guru at the highest level to ensure it's serving the needs of each and every department. At the beginning of the Deep Dive (0-18:00), we walked through how to: Identify stakeholders to join your knowledge council. Develop your Guru goals and governance structure to set maintenance expectations. Outline council responsibilities for members to consistently manage and update Guru. Define your internal comms approach for updating and supporting knowledge council members. Resources:Use the sample Knowledge Council Charter and sample Knowledge Council Maintenance Checklist to kick off your knowledge council efforts. Learn from other Guru Custome

2 years ago

Kate HutchinsonFormer Guru employee

published in Announcements

New Research Report: Improving the Hybrid Work ExperienceNews

Whether you work in an office, from home, or a hybrid of the two, let’s be honest...we’re all still figuring it out. Staying connected across time zones, while maintaining an efficient and productive workflow, keeping morale high for our teams, and not burning out in the process is a lot to juggle.At Guru, we’re always curious to find inspiration and insights for how we can work better together in our current hybrid working world. That’s why I was excited to hear about the research project we embarked on with the awesome team at Loom!Check it out: Better At-Home Tech Stack Would Increase WFH Productivity reportJoin the webinar (10/12/2021 10am PDT / 1pm EDT): The State of Modern Work Some interesting findings:Of the 500 people surveyed, 91.6% were satisfied or very satisfied with hybrid or WFH environments, and 47% said the hybrid experience was the most productive Surprisingly, a fully remote setup was least popular, with 24% of respondents choosing it as their top choice Nearly half

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2 years ago

Callie RojewskiGenius

posted in Announcements

Guru Deep Dive Recap: Automating Guru Workflows

Hey y’all! Today we dove into automated Guru workflows. Shoutout to our speakers for sharing examples! @Mary Houston @Kristin Fretz @Hassan Muhammad and Ewan Farry Common challenges around this topic include: Context-switching between workspaces takes time Process management has gotten a lot more complicated in a remote/hybrid working world It’s hard to find time to unpack insights about how team members are using Guru Tips for automating a workflow: Define your challenge. What am I doing manually, that there could be a workaround for? Is there a way to get notifications to manage tasks in a place I’m already looking on a day-to-day basis? Design your workflow. Start with: The trigger (the first activity) The action (the correlated activity) The end result Automated Guru Workflow Ideas included: Topic: Timestamp: Managing Verification 8:25 Managing Verifying Groups 10:53 Jira Example 13:15 Managing Permissions 13:44 Managing Comments 13:53 Favorite Card

2 years ago

Kate HutchinsonFormer Guru employee

published in Announcements

Strategizing for the Future of Hybrid Work

Come join a discussion about the future of hybrid work with @Alicia Agnew (Sr. People Operations Manager at Guru) and Vicky Yang (VP, People Ops at Bonusly) on Tue. 8/17 at 1:30pm ET / 10:30am PT! They’ll share guiding principles that inform their own workplace strategies, and the tactical action items you can take to form an effective hybrid work model for your organization. Learn more and register here!

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2 years ago

Anonymous

posted in Announcements

Feedback needed on next steps for the Slack community

What do you think about this new community platform in comparison to our Slack community?Happy Monday Thanks so much for all of the feedback so far, please keep it coming! To kick off week two of our early access period, I'd love to hear your thoughts on our plan to phase out the Slack community in the near future. Here's some important context:We're on the free version of Slack, and as such message history gets wiped out frequently because we've far exceeded the messaging cap. This means there is no searchable history of all of the rich knowledge sharing that happens over time. Note: this is just one drawback to maintaining our community on Slack; it's an amazing tool for internal collaboration, but even Slack has said very clearly that it's not built for communities like ours. We believe the best experience for Guru Community members is to have one go-to place for asking questions, sharing tips and advice, and connecting with the community and Guru team. That said, we welcome feedb

2 years ago

Ly NguyenFormer Guru employee

published in Announcements

Laura Desmond-BlackFormer Guru employee

published in Announcements

About Product Feedback statuses

What does the status on my feedback mean? First of all, thank you for sharing your thoughts on what changes would be helpful to you! Customer feedback is a major part of our decision-making process for improving Guru so we rely on customers like you to share your thoughts.Now that you’ve submitted a piece of feedback and it has a status, you might be wondering what that status means. Read on to find the answer to that very question! Status What it means Open All new posts will be in this status by default. Accepted We intend to find a solution to this problem, but we don't have a specific plan in mind yet. We may be actively thinking about or researching it. Posts in this status are usually in open discussion. Scheduled We have a specific plan to address this problem, and it is slotted into our backlog or roadmap. It may be something we can solve in the near term, or it may take longer. Either way, we intend to solve this with a change to Guru. Complete A s

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2 years ago

Laura Desmond-BlackFormer Guru employee

published in Announcements

Safe Harbor statement

Information shared by Guru employees on the Community is intended to outline our general product direction.It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Guru's products remains at the sole discretion of Guru.

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2 years ago

Laura Desmond-BlackFormer Guru employee

published in Announcements

How to share product feedback

Hello and welcome to the Community!We love hearing about how changes to Guru could improve how well it works for you. The Product Feedback area is the best place to share your thoughts on what could be different. All of us Product Managers spend time in this section of the Community every week reviewing what’s been shared. Posts with many comments and votes (especially from multiple customers) are of particular interest because that activity indicates that the problem described is one many people are facing. In order for us to quickly get to the heart of what you’re sharing, we ask that you keep the following tips in mind when posting feedback.Describe the problem, not the solution Give details, provide examples, and tell us about the problem you’re trying to work through. The most actionable feedback describes the nature and scope of the problem, not just what functionality is needed. Try to answer these questions when posting: What is the problem? Who is it a problem for? How do

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2 years ago

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