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Announcements

See announcements and guidelines for the Guru Community

  • 67 Posts
  • 234 Replies
67 Posts
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
12 Days of Guru ❄️ Day 3! Find your total # of Card views in 2021

Good morning Guru Community! Welcome to Day 3 of 12 Days of Guru.  Yesterday's Winner … Thank you so much for participating and sharing your trust score trends @Sarah W  @brookethebatman @Amanda Labby @Elizabeth Fugikawa @Katelyn Do @Shona Fenner @Anastasia Rybalko @Valerie Renda @Ian Link @Nina Frank @kelly @Alex Avila @Ben Sykes !  You were all entered in our daily drawing. The winner from Day 2 is …. @Shona Fenner  !!!!!! Shona will get to chose between a $25 gift card or Guru swag. Shona, be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread.  By the end of the 12 Days, you’ll have all the in

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kelly
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Introducing 12 Days of Guru! Celebrate your 2021 Success

Good morning Guru Community! Today is a special day. We’re officially introducing the first-ever 12 Days of Guru! Starting today until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread.  By the end of the 12 Days, you’ll have all the information you’ll need to complete a Year in Review Card or PDF you can share with your team.  You’ll be able to submit your final Card for a grand prize.  At the Deep Dive, we'll meet to share our wins, mix and mingle, and celebrate before the holidays!  Follow along with these 12 Days of Guru resources and don’t forget to RSVP to the Deep Dive: 12 Days of Guru Details: Measure your 2021 Impact! 12 Days of Guru Year in Review Template   Who’s in and ready for Day 1?! Today’s metric of the day is around Guru adoption.  Y

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Nicky Barraza
Cassie Haughey
Cassie HaugheyFormer Guru employee
posted in Announcements
Customer Appreciation Event: LIVE in Austin!

Join us for a fun evening all about you, our customers! On Tuesday, December 7th, Guru will be hosting an informal event at The Rustic Tap in Austin, Texas from 6:30pm to 8pm. Come on down! Meet and mingle with our CEO and CFO, plus your fellow Guru customers, over complimentary drinks and appetizers. Live music starts at 7pm. Chat it up with Rick Nucci, our CEO and the founder of Guru, Dennis Sevilla, our CFO,  Hillary Curran, our Director of Customer Experience, and Cassie Haughey, one of our Customer Success Managers based here in Austin.Sign up here - We hope to see you there! Live music starts at 7pm 

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Cassie Haughey
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Increasing Guru Adoption

Hey everyone! This week at the Guru Deep Dive, we learned tips and tricks for increasing Guru adoption. Shoutout to our customer speakers @Sarah W  @kelly and @Nina Frank for sharing their experiences at YNAB, Ceros, and Hopin! During this Deep Dive (0-18:00), we covered how you can close your Guru adoption GAP:  Gather. Make sure Guru is the #1 place to go for knowledge, and that your team can access what they need, within their workflows. Assemble. Embrace the saying “Better together”— find insights and change behavior by analyzing group patterns and creating accountability. Personalize. Get your team excited about Guru by gamifying the experience, weaving in incentives, content surprises, memes, gifs and more.   Resources:Grab the Guide to Increasing Guru Adoption Card and find action steps and resources to help you increase Guru adoption at your company.  Pro Tips: Sarah Walworth, Internal Comms, YNAB (15:43)Make sure content is only in Guru Emphasize the Google Chrome Extensio

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Creating & Engaging a Knowledge Council

Hey y’all! Today we dove into creating and engaging knowledge councils. Shoutout to our panelists @Grace Taylor and @Deborah Sanderfur for sharing their experiences! A knowledge council is a group of representatives from each of the departments or teams that are using Guru, who meet regularly to collaborate, share best practices, and maintain Guru at the highest level to ensure it's serving the needs of each and every department. At the beginning of the Deep Dive (0-18:00), we walked through how to:  Identify stakeholders to join your knowledge council. Develop your Guru goals and governance structure to set maintenance expectations. Outline council responsibilities for members to consistently manage and update Guru. Define your internal comms approach for updating and supporting knowledge council members.  Resources:Use the sample Knowledge Council Charter and sample Knowledge Council Maintenance Checklist to kick off your knowledge council efforts. Learn from other Guru Custome

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Steph Hardy
Guru Employee
Kate Hutchinson
Kate HutchinsonFormer Guru employee
published in Announcements
New Research Report: Improving the Hybrid Work ExperienceNews

Whether you work in an office, from home, or a hybrid of the two, let’s be honest...we’re all still figuring it out. Staying connected across time zones, while maintaining an efficient and productive workflow, keeping morale high for our teams, and not burning out in the process is a lot to juggle.At Guru, we’re always curious to find inspiration and insights for how we can work better together in our current hybrid working world. That’s why I was excited to hear about the research project we embarked on with the awesome team at Loom!Check it out: Better At-Home Tech Stack Would Increase WFH Productivity reportJoin the webinar (10/12/2021 10am PDT / 1pm EDT): The State of Modern Work Some interesting findings:Of the 500 people surveyed, 91.6% were satisfied or very satisfied with hybrid or WFH environments, and 47% said the hybrid experience was the most productive Surprisingly, a fully remote setup was least popular, with 24% of respondents choosing it as their top choice Nearly half

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Kate Hutchinson
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Automating Guru Workflows

Hey y’all! Today we dove into automated Guru workflows. Shoutout to our speakers for sharing examples! @Mary Houston @Kristin Fretz  @Hassan Muhammad and Ewan Farry Common challenges around this topic include:   Context-switching between workspaces takes time Process management has gotten a lot more complicated in a remote/hybrid working world It’s hard to find time to unpack insights about how team members are using Guru  Tips for automating a workflow: Define your challenge. What am I doing manually, that there could be a workaround for? Is there a way to get notifications to manage tasks in a place I’m already looking on a day-to-day basis? Design your workflow. Start with:  The trigger (the first activity) The action (the correlated activity) The end result  Automated Guru Workflow Ideas included: Topic: Timestamp: Managing Verification  8:25 Managing Verifying Groups 10:53 Jira Example 13:15 Managing Permissions 13:44 Managing Comments 13:53 Favorite Card

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Callie Rojewski
Kate Hutchinson
Kate HutchinsonFormer Guru employee
published in Announcements
Strategizing for the Future of Hybrid Work

Come join a discussion about the future of hybrid work with @Alicia Agnew (Sr. People Operations Manager at Guru) and Vicky Yang (VP, People Ops at Bonusly) on Tue. 8/17 at 1:30pm ET / 10:30am PT! They’ll share guiding principles that inform their own workplace strategies, and the tactical action items you can take to form an effective hybrid work model for your organization. Learn more and register here!

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Kate Hutchinson
A
Anonymous
posted in Announcements
Feedback needed on next steps for the Slack community

What do you think about this new community platform in comparison to our Slack community?Happy Monday  Thanks so much for all of the feedback so far, please keep it coming! To kick off week two of our early access period, I'd love to hear your thoughts on our plan to phase out the Slack community in the near future. Here's some important context:We're on the free version of Slack, and as such message history gets wiped out frequently because we've far exceeded the messaging cap. This means there is no searchable history of all of the rich knowledge sharing that happens over time. Note: this is just one drawback to maintaining our community on Slack; it's an amazing tool for internal collaboration, but even Slack has said very clearly that it's not built for communities like ours. We believe the best experience for Guru Community members is to have one go-to place for asking questions, sharing tips and advice, and connecting with the community and Guru team. That said, we welcome feedb

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kelly
Ly Nguyen
Ly NguyenFormer Guru employee
published in Announcements
Welcome to the Guru Community!

Welcome to the Guru Community! If you’re looking to connect with other Guru customers, get answers to all your questions, and get inspiration about all things Guru and knowledge management, you’ve come to the right place Browse around, and when you’re ready to ask a question, share some product feedback, or connect with other folks in the community, log in with your Guru username and password. Can’t wait to see you in the discussions!

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Zev Zoldan
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Centralizing Knowledge

Yesterday we gathered to hear tips from Martin Theobald, Knowledge Manager at Crisp and Matt Garren, Senior CSM at Guru for centralizing knowledge and structuring content in Guru. Common challenges folks raised around this topic include:  Knowledge is all over the place, living in people’s heads and multiple platforms Investing time into knowledge is perceived as difficult Structuring content and keeping it verified within Guru is an initial blocker and ongoing challenge   Tips & Tricks for Centralizing Knowledge:Survey team members and review existing technology to evaluate KM landscape Lean on energized teammates to accelerate a culture shift Focus on centralizing the knowledge you need now—don’t try to boil the ocean Walk team members through an activity to help them identify their knowledge needs and break down knowledge creation into manageable sprints When creating information architecture, consider: Access controls Content structure When mapping content

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Callie Rojewski
June Zhang
June ZhangBrainiac
published in Announcements
Getting access to the Guru Community

When signing into the Guru Community using your Guru account credentials for the first time, you will see the following authorization page:  Guru only needs very basic profile and team information, as listed below:Team ID First name, last name Email Team Edition Guru User Role Guru Avatar photoContext:Insided is the community management platform we use to power the Guru Community. Guru has thoroughly reviewed and approved Insided from a data risk perspective. Guru holds Insided to a contractual obligation to manage user privacy and security. We have limited Insided’s access to only the information necessary to provide a smooth sign-in and account management process, and this is simply the means by which Insided verifies your identity via single sign-on with your Guru account credentials. Insided does not have “write” access to in any way modify your Guru account. As an organization, we care about how your information is treated. Please review our Privacy Policy for more details about o

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June Zhang
June Zhang
June ZhangBrainiac
published in Announcements
Leave feedback for the new Guru Community

Welcome to Guru’s new community, we’re excited you’re here. Here’s what you can expect during our early access period:You'll be part of a small, VIP group of initial members -- your active participation is greatly appreciated! You'll receive a limited edition "Trailblazer" badge and bragging rights for being an OG community member   It's a work in progress, so please share your feedback in the thread below. Specific actions to take: Respond to existing posts, or create a new post Share your feedback in the comments below on how we can improve the experience of the new Guru Community. If you had a magic wand, what would you change? What’s confusing? Upvote a product feedback suggestionPlease note: our Product Feedback area is still under construction, as we tidy up prior posts shared in SlackShare any of your reactions, thoughts, or questions below in the comments.Happy posting!

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Gabriel Ginorio
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Big news re: the Guru Template Gallery!

We have big news! The Guru Template Gallery has officially launched on Product Hunt. We have over 97 templates including NEW templates for every role that cover a range of topics from internal communications to employee onboarding to product management. If you like our templates, please give us an upvote on Product Hunt! 🤗

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Callie Rojewski
Laura Desmond-Black
Laura Desmond-BlackFormer Guru employee
published in Announcements
About Product Feedback statuses

What does the status on my feedback mean?  First of all, thank you for sharing your thoughts on what changes would be helpful to you! Customer feedback is a major part of our decision-making process for improving Guru so we rely on customers like you to share your thoughts.Now that you’ve submitted a piece of feedback and it has a status, you might be wondering what that status means. Read on to find the answer to that very question! Status What it means  Open  All new posts will be in this status by default.  Accepted  We intend to find a solution to this problem, but we don't have a specific plan in mind yet. We may be actively thinking about or researching it. Posts in this status are usually in open discussion.  Scheduled  We have a specific plan to address this problem, and it is slotted into our backlog or roadmap. It may be something we can solve in the near term, or it may take longer. Either way, we intend to solve this with a change to Guru.  Complete  A s

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Laura Desmond-Black
Laura Desmond-Black
Laura Desmond-BlackFormer Guru employee
published in Announcements
Safe Harbor statement

Information shared by Guru employees on the Community is intended to outline our general product direction.It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Guru's products remains at the sole discretion of Guru.

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Laura Desmond-Black
Laura Desmond-Black
Laura Desmond-BlackFormer Guru employee
published in Announcements
How to share product feedback

Hello and welcome to the Community!We love hearing about how changes to Guru could improve how well it works for you. The Product Feedback area is the best place to share your thoughts on what could be different. All of us Product Managers spend time in this section of the Community every week reviewing what’s been shared. Posts with many comments and votes (especially from multiple customers) are of particular interest because that activity indicates that the problem described is one many people are facing.  In order for us to quickly get to the heart of what you’re sharing, we ask that you keep the following tips in mind when posting feedback.Describe the problem, not the solution Give details, provide examples, and tell us about the problem you’re trying to work through. The most actionable feedback describes the nature and scope of the problem, not just what functionality is needed. Try to answer these questions when posting: What is the problem? Who is it a problem for? How do

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Laura Desmond-Black

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