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API & Integrations

Discuss the Guru API, Zapier and Workato workflows, and integrations with Guru

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95 Posts

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Marcos Perez

posted in API & Integrations

Why can we see how many times a Card viewed and read in Guru but only views in the API?

Hi everyone! I have a quick question: In Guru we can see for a card how many times it was viewed and read, but the API shows only views, without this differentiation. Which is the difference?

2 years ago

Marcos Perez

posted in API & Integrations

How can I get all members in a group via the API?

Hello everyone! I know we can get the groups a member is in, but can't find the way to get all the members in a group via API, which is far more efficient. Is there anything I'm not finding in the API documentation?

2 years ago

Anonymous

posted in API & Integrations

How can I leverage Guru's API to help streamline our new hire onboarding experience?

Hey all! My IT team is considering joining my rollout of Guru to streamline our new hire onboarding experience. We have Okta, JIRA, Confluence and random Slide decks, so my idea is to use Guru, JIRA, Okta and possibly a synced Confluence collection (until I can convince them to move off Confluence entirely so the full company uses Guru). They love Slack's use case that mentions Guru so if any customers or current Guru employees have best practices or can chat live with us, we'd love to know the extent of Guru's API. Thanks! :blush:

2 years ago

Dillon HeadScholar

posted in API & Integrations

Is there a way for users to suspend verification requests whenever they update Cards?

Hey folks, I've seen this question asked here a couple of times and I also asked early on in our Guru implementation. Is there a way for users to suspend verification requests whenever they update cards? To my knowledge, there's currently no way to do this. I often need to make small changes to cards and I don't want to bother the verifier with what might be a simple formatting update or sentence rewrite. To get around this, you can use the API to impersonate those users and verify articles on their behalf. Assuming you're an admin (and your org is cool with you editing the content of others), you just generate a token for the verifier of the card and then post the card content using the token. This is only worth setting up if you make a lot of small changes to other users' cards, but just figured I'd mention here in case others had similar questions.

2 years ago

Kristin FretzSmart Cookie

posted in API & Integrations

Is it possible to auto-create a templated Card when something changes on a Salesforce record?

Hello Guru! Is it possible to auto-create a Guru card (using a Guru template) when something changes on a Salesforce record? I'm curious if there is a way to automate a "new merchant onboarding" Guru card after an Opportunity field in Salesforce is updated to closed won. Appreciate any insights!

2 years ago

Jonathan Aykroyd

posted in API & Integrations

Can I use the API to post new Guru Cards or new Knowledge Alerts in Discord?

Hi everyone :slightlysmilingface:, I hope y'all are having a great week so far. Our team is considering migrating part of their support operations to Discord (from Slack). I've been able to implement a Discord bot integration to handle searching guru cards, but I cannot find any functionality in the API that lets me listen to when *new cards* get created, or when *knowledge alerts* get sent out. Is there no way to do this using the current API? Our goal is to retain the most important functionality for us from the slack integration (namely searching and linking cards, setting up a new card feed and getting verify/knowledge alerts) when moving over to Discord. Is there any work around that I could use? Thanks in advance!

2 years ago

Mary HoustonSmart Cookie

posted in API & Integrations

How Jon Peck from Github built a migration tool from Github into Guru using the API

Happy :fallenleaf: Autumnal Equinox :fallenleaf: - Time to give gratitude and start fresh! In the spirit of fresh starts, why not start that custom sync project you have been wanting to do :eyes:? Jon Peck from GitHub recently shared with us how he built a *reusable migration tool from their Sales Enablement team's GitHub repository into Guru*. His initial MVP took *~2 days* and he also posted his Github to Guru action for the Guru Community to use! Since building this sync, Guru has given his team a single place where they can store and maintain all reference material relevant to their sales process. Learn more about Jon's project here. Do you have any external content sources that you want to sync into Guru but are not currently available via the Knowledge Sync feature? Are there any roadblocks in using Guru's API to build that sync for you and your team? Feel free to share in the thread!

3 years ago

Ruairi MurphyKnewbie

posted in API & Integrations

Using the API to pull all Cards from Guru but getting a time out error

Hey folks, we're trying to leverage the API to pull all cards in our knowledge base as we're building a find&replace MVP. We're using the search endpoint with a blank query to list all cards but it appears to be timing out. It stops printing at 8952 cards and that figure doesn't appear to bear any significance. Would you be able to shed any light on why that might be the case? I'll thread the code for reference.

3 years ago

kellyScholar

posted in API & Integrations

Is anyone using the API to sync JIRA into Guru?

Hey all! is anyone api-ing JIRA into their guru instance? We are looking to have a single source of truth in regards to product information!

3 years ago

Katie VermilyeaSmart Cookie

posted in API & Integrations

Using Guru's API to feed a dev site into Guru - any tips?

:wave: Hey all! I'm trying to convince my Engineering and Product Teams that we should use the *Guru Manual API to feed our new Dev site into Guru.* Did anyone have any winning arguments that helped make the case? @klecornu shared some great examples with me yesterday, so I know a few of you have done it! Would love some additional pro tips.

3 years ago

Ruairi MurphyKnewbie

posted in API & Integrations

Questions about automating card verification when a user adds a card URL to a specific field in Zendesk

Hey Team :wave: I'm working with one of our devs to build out an MVP for automating card verification when a user adds a card URL to a specific field in Zendesk. It's built on Rails. We've a couple of questions we're hoping you could answer. We can't find any reference to the verifier endpoint in the API docs. - Would it be possible to get an example of a POST updating a cards verifier via the `https://api.getguru.com/api/v1/cards//verifiers/` endpoint? An example in Ruby would be amazing, but curl would be fine too. - What are the required fields for this request? - We're also wondering if it's possible to update the verification interval without also having to "update" the `preferredPhrase` or content by sending the same current value? Our previous MVP used the `https://api.getguru.com/api/v1/facts//extended` endpoint but we'd like to work around updating the title/content with every request. Can you recommend an alternative?

3 years ago

Geoff Richardson

posted in API & Integrations

Is it possible to get a list of all users who have modified a Card?

Another question about API responses. Does anyone know whether it's possible to get a list structure of ALL users who have modified a card, rather than just the record of the *last* person to modify it? I'm keen to understand the full audit trail of a card's history. Thank you!

3 years ago

Geoff Richardson

posted in API & Integrations

Search API query not returning archived Card details

Hi team, I think that I have found a bug in the API. I am using the search/query with success in our code. I have noticed that it *doesn't* return any archived card details when we use the simple `q` query parameter. I know that there is another query parameter called `showArchived` which takes true or false. When I set this extra parameter to true, then it *only* returns archived cards: that's correct behavior. When I set it to false, it *only* returns non-archived cards: that correct behavior. However, when I *omit* the `showArchived` parameter, I believe that it should return BOTH archived and non-archived cards. Unfortunately, this is not the case. It does not return any archived cards. Please can you investigate? If this behavior is intentional, how am I supposed to return both archived and non-archived cards without making two separate API calls…? Thank you :slightlysmilingface:

3 years ago

Geoff Richardson

asked in API & Integrations

Create, invite, and remove users with the API

As an Admin, I would love to be able to create/invite (and remove) users through the API. Is there a way to do this? Imagine being able to set up Users directly from a list of emails in an Excel spreadsheet using Power Query. So easy and quick!

3 years ago

Ruairi MurphyKnewbie

posted in API & Integrations

Questions about using Guru's API to update a Card's verifier

Hey folks, first time caller long time fan :wave: We're in the process of adapting how one of our teams verifies content in Guru to more closely align with our KCS methodology. We've built an MVP where once a card has been added to a custom field in Zendesk and the ticket is submitted, we catch the hook, get the card ID from the Guru URL, and once it passes our validation, use PUT to update the card's verifier. We want to be able to set the verifier of the card as the ticket submitter, verify said card, and set its verification interval to 90 days. The MVP is functioning as expected but we've hit a roadblock with API credentials. The issue is that AFAIK we don't have a general or admin API token with read/write access. The collection API token would work for our use case, but they're read-only. As a result, while we can assign the card to the SME who submits the ticket, we can't set the verification status to trusted. Without the ability to do so its purpose is defeated. Any suggestion

3 years ago

Ali BermanScholar

posted in API & Integrations

How can I pipe unverified Cards into a Slack channel?

Hi! I have an API question! I want to set up a way to pipe super duper old & dusty unverified cards into a Slack channel using Workato. In theory I can do this if I can update a Google spreadsheet using API calls, but that's where I'm getting stuck. Right now, I use the Card Manager to look a set of parameters to pull it manually - but I'd like to take myself out of the process and operationalize this process! Has anyone done anything similar to this?

3 years ago

Anonymous

posted in API & Integrations

Guru the Gathering resources - Extending Guru through the API

• More info. on the Guru Developer Network, including API documentation, how to sign up for a developer account, and examples of how others are using the API: https://www.getguru.com/developers • Deck from today: https://app.getguru.com/card/crkRA9Xi/121819-Virtual-Guru-the-Gathering-online-Extending-Guru-through-the-API • Questions for @mhouston about the API and/or Guru Developer Network? Feel free to reach out here in Slack, or via email:

3 years ago

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