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API & Integrations

Discuss the Guru API, Zapier and Workato workflows, and integrations with Guru

124 Posts
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124 Posts

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Newest first

Mark DelGrecoKnewbie

posted in API & Integrations

Board Groups

It would be super helpful if we could filter by Board Group in the Card Manager!

241

2 years ago

BenleaKnewbie

asked in API & Integrations

Can we use the API to add a ticket ID to a Guru Card?

On the update method for a card I wonder if it would be possible to add the option to add ticket IDs, in our case Zendesk to a card through the API. We are using the feature extensively now and have found usecases where we can save agents time by automatically linking their current ticket to a guru card they used.

210

2 years ago

Grahame WattKnewbie

asked in API & Integrations

Generate a knowledge alert via API call

Is there a way to create a knowledge alert via API request? We have automated creating Guru cards of our release notes as part of our CI/CD pipeline, and it would be great if after the card is created we could automatically issue a knowledge alert from our external script vs. doing it manually.

861

2 years ago

Mirna LessingerSmart Cookie

posted in API & Integrations

Is anyone publishing Guru Cards to an external website via the API?

Hi Everyone! Wondering if someone is currently publishing Guru cards to an external website via API and what does that process look like. I'd love to learn more about how that's been done.

27518

2 years ago

Gabriel GinorioSmart Cookie

posted in API & Integrations

Is there a way to populate Guru's analytics data into a Google sheet?

awesome talk on the API (I just watched). I was looking to see if I could use the Analytics data to populate a Google Sheet (like you did). Is there a way to get it done via Zapier? I'm not a hardcore coder, so prefer to see if a more plug and play exists

883

3 years ago

Stefan FodermeyerKnewbie

asked in API & Integrations

integrate Asana to GURU

Hi Guru Team, I wondered if you have an update on your plans if you think of setting up a collaboration/integration with Asana? I know about the solution via zapier, but I assume an integration with a work management tool might be beneficial for GURU as a tool as well, right? Thanks so much for your feedback. Best, STefan

2131

3 years ago

Matt HayesKnewbie

asked in API & Integrations

Deep Linking from QR Code

I’m wondering if anyone has come up with a solution to share a card via a QR code and when scanning the QR code get taken to the native mobile app rather than needing to sign in etc. via a web browser.We’d love to be able to share some QR codes around our office and enable our team go direct to the knowledge in the mobile app.

1172

3 years ago

Raja MGKnewbie

asked in API & Integrations

Does anyone have a sample Google worksheet with Guru api?

Hi All, I’m new to Guru API, I need to collect Guru card manager data, to build a custom dashboard, so i would like to know is there sample google sheet available with api call samples that i can use to learn and build with?

932

3 years ago

kellyScholar

posted in API & Integrations

Create zendesk tickets based off verifier of card

Wondering if anyone out there has managed to create a workflow through zapier that creates a zendesk ticket when a specific verifier is set? thank you!

3 years ago

Tomek KrajewskiKnewbie

asked in API & Integrations

membersWithCardView missing from API results

Hello, I’ve been trying to use API to pull information about card usage. Unfortunately I only get “views”, I don’t seem to be able to get “membersWithCardView”.With SDK it seems it’s straight up not there (https://github.com/guruhq/py-sdk/blob/master/guru/data_objects.py#L780). With API, the documentation shows in the example response section (https://developer.getguru.com/reference#getextendedcard) that it should be there under “cardInfo” object, but it seems it’s not there either:>>> r = requests.get(url=url, headers=headers)>>> r.json().keys()dict_keys(['owner', 'lastModified', 'version', 'id', 'tags', 'content', 'verificationReasons', 'knowledgeAlerts', 'hasDrafts', 'teamId', 'verifiers', 'collection', 'dateCreated', 'lastVerified', 'lastVerifiedBy', 'lastModifiedBy', 'preferredPhrase', 'htmlContent', 'shareStatus', 'boards', 'verificationInterval', 'slug', 'guruSlateToolsVersion', 'originalOwner', 'verificationState', 'verificationType', 'verificationInitiationDa

220

3 years ago

Grace TaylorSmart Cookie

posted in API & Integrations

Does anyone have experience using Zapier to link up Google Groups with Guru Groups?

Desired outcome: When a Google Group is updated, the change also appears in Guru groups. For example, if a new BDR joined the company, and then logged into Guru, Zapier would apply their Google Group status to the BDR Guru Group. Has anyone used Zapier for something like this? Or know if this is possible? Thank you!!

501

3 years ago

Jesse McKeilKnewbie

asked in API & Integrations

ClickUp Workflow?

Has anyone used a Guru knowledge base alongside ClickUp for project management? We are looking to add Guru as our home for internal wikis, but we do all of our task tracking and project management in ClickUp. It would be so ideal to be able to push questions and update check ins to ClickUp tasks for the Authors responsible. If integrations aren’t planned, does anyone know of any workarounds using something like Zapier?

2402

3 years ago

Anne NeifKnewbie

asked in API & Integrations

Customize UI

Hello Guru Community, I would love to customize the UI with our company CI. Would be lovely if that would be possible. Kind regardsAnne

1031

3 years ago

Ian LinkScholar

asked in API & Integrations

Zapier App Deprecation Notification

I was notified this morning of the deprecation of Guru Zapier app version 1.0.4. When I go into the Zap, I am unable to find an acceptable version to use. Is anyone else seeing this issue? Notification: Zap:

615

3 years ago

kellyScholar

posted in API & Integrations

Is it possible to use the API to push Lessonly into Guru as it's own Collection?

Hi! is it possible to API lessonly into guru in it's own collection? looking for anyone who may have done this before

745

3 years ago

Callie RojewskiGenius

posted in API & Integrations

Automating Guru tasks with Zapier: how to get started?

Hey everyone! In the spirit of next week’s Guru Deep Dive, I want to talk through tips and tricks when it comes to automating Guru tasks. Yesterday, a group of us were brainstorming ways to use Guru’s Zapier and Workato integrations, and it inspired me to think through ways I could automate Guru tasks I manage in my day-to-day role. There are soo many possibilities to think of, so to get started, I listed out my top challenges. Challenges → What am I doing manually, that there could be a workaround for? Is there a way to get notifications to manage tasks in a place I’m already going for project management or looking on a day-to-day basis? I then explored workflows by mapping:The trigger (the first activity) The action (the correlated activity) The end resultFor example, I set up a workflow for card verification. If I’m being fully transparent I’m probably not the best at keeping my cards verified as soon as they expire I AM good at checking slack though, so I set up a Zapier to send

1091

3 years ago

Anonymous

posted in API & Integrations

If you could wave a magic wand, what Guru-related process would you automate?

We’re excited to host a Guru Community AMA (ask me anything) on Aug. 18th with @Mary Houston (Sr. Manager, Developer Advocate) and @Jon Saft (Product Manager, Bots & Integrations), where you can get any and all of your questions answered about the Guru API, webhooks, and Workato/Zapier automations.Here are some questions to get your wheels turning (share your thoughts below!)…If you could wave a magic wand, what Guru-related workflow process would you automate? What manual process do you manage now that you’d love to automate? What about the Guru API, iPaaS (Zapier/Workato) integrations, or webhooks feels confusing or out of reach?

914

3 years ago

Devon O'DwyerGuru Senior Product Specialist

published in API & Integrations

How to create an API & Integrations post

Welcome! The API & Integrations category is the best place for you to ask questions about the Guru API, webhooks, Zapier and Workato workflows, and integrations with Guru. Here are some tips on posting in the API & Integrations category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how you can use our Guru API, for example: How can I use the API to move Cards from one Collection to another? Has anyone piped API data to Tableau? Is it possible to get a list of all users who have modified a Card? Questions about what kinds of automated workflows you can create with Zapier and WorkatoMark a question as a best answerIf you ask a question and receive an informative answer, feel free to mark it as a best answer to help others in the community moving forward!

1950

3 years ago

Joshua OrdehiSmart Cookie

posted in API & Integrations

Issue querying Card IDs

Hello again! I've been happily querying card IDs for a few days, but now ran into this issue: > Exception: Request failed for https://api.getguru.com returned code 400. Truncated server response: { "description" : "Invalid paging token" } (use muteHttpExceptions option to examine full response) (line 36). When I follow the pagination token URL on the browser it works, logging it also gives me a working token. The call I'm making is using only the Card ID, it breaks when it has to fetch the next page, I'm using the same code from the Google Sheet you shared but only modified it so cardId is added instead of dates.

684

3 years ago

Joshua OrdehiSmart Cookie

asked in API & Integrations

Getting a 500 error when querying the KCS endpoint

Hello! I'm trying to query Guru's KCS endpoint to get all Zendesk tickets linked to a specific card. When I use the `cardId` query, I don't get anything back, and usually a 500 error. However, if I remove`cardId` it works, only I get ALL cards which is not what I want. I've tried `cardId` using the slug (works when doing a call to search by ID but not KCS), and also using the card id property we get in the objects when calling KCS (this also gives me ALL cards). Here's an example test in curl curl -u UNAME:TOKEN https://api.getguru.com/api/v1/kcs?cardId=CARDID This works though curl -u UNAME:TOKEN https://api.getguru.com/api/v1/cards/CARDID/extended Am I doing something wrong? We're trialing Guru for issues and feedback, but we need a way to get all ZD tickets linked to a card for it to be of any use. The Spreadsheet Guru provides is cool, but while trying to introduce the `cardId` query, it's just giving me 500 errors even if the call is properly formatted. Has anyone built something

4312

3 years ago

Charles MagnusonKnewbie

posted in API & Integrations

Managing Jira ticket status next to link in Card

Our team lists known issues in the Guru card that covers the feature or subject the KIs fall under. For example, we have a card titled 'Inviting and managing new and existing club members' which contains information about these features along with any related known issues. Currently, the known issues are written into the card with a hyperlink to the Jira ticket. If the Jira ticket is updated or resolved, that change is not reflected on Guru until a member of the team manually edits the card. What are your recommendations for handling this? It would be wildly helpful if we could embed a custom Jira search into a card so that any updates to Jira tickets are immediately reflected in Guru. While I understand there's an API-based method available to pull Jira tickets into Guru so that each ticket is a card, but we'd like to keep multiple Jira tickets listed within a single card instead of listing them as multiple cards.

252

3 years ago

Hassan MuhammadScholar

asked in API & Integrations

Is there a way to automatically notify the card creator when a comment is posted..

Is there a way to automatically notify the card creator when a comment is posted without having to individually tag them? This would be similar to the functionality in Google Docs.

3813

3 years ago

Siobhan

posted in API & Integrations

Has anyone piped any API data directly to Tableau?

Hi folks! Has anyone piped any API data directly to Tableau? I'm a bit out of my depth here and hoping to get some more info to share with some team members who have a bit more knowledge around this than I do.

1572

3 years ago

Eric Knudsen

asked in API & Integrations

How can I auth in python using a Collection ID and Collection token?

Hi all! Having trouble understanding how to auth in python using a Collection ID and Collection token. I don't see any example code in documentation. Anyone able to help?

792

3 years ago

Siobhan

posted in API & Integrations

Is there a way to use the API to track the Zendesk Copy Link?

hi there! is there a way via API to tell how many times the "Z" button has been clicked (this is on cards from synced Zendesk collections.) ?

1710

3 years ago

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