API & Integrations

Hi everyone 👋I wanted to pop in and share a Zap that the Product Marketing team at Guru has found really helpful.As the connective tissue between our product/design/engineering (PDE) groups and our GTM functions, the PMM team is responsible for keeping the product knowledge stored in our Guru cards fresh. To help hold ourselves and our PDE colleagues accountable, we've used Zapier to set up an automation that notifies our shared PMM/PDE channel when the trust score on our shared Product Knowledge Collection drops below 85%. The top 3 SMEs with unverified cards are noted in the message (names blocked out to protect the innocent in the screenshot below!).Because we really appreciate positive reinforcement, we've set up a second Zap to let everyone know when the trust score is back up over 85%. It's a nice

Is the timestamp that I’m getting in the API endpoints in UTC?For example, in the CARDS endpoint, the field ‘dateCreated’ is giving me the timestamp in UTC or local? Can you confirm that the same applies for the rest of endpoints as well?

Hi all, Wondering if anyone has experience (whether via Zapier or Guru’s Sync API) getting Notion and Guru to communicate and update each other. Would love to hear about it, if so! 

Hello everyone! I’m hoping to automate some tasks with Zapier. Looking at some other community topics, I’ve set up some Slack bots:a zap where we get a notification in Slack if the trust score drops + the verifiers and # of unverified cards a zap when we get our score back up for some positive reinforcementI also want to set up a zap where any new hire on our team will automatically get an invite to join Guru. I was wondering if any Guru users here has experience with setting up a zap for sending invites to only new team members (currently I can send an invite to everyone in the company but I really don’t want to do that) And if anyone has other Zap ideas!

Hey there!I was looking at Guru’s documentation for the rate limits of each API endpoint, but I cannot find it anywhere. Can you provide me this information?Thank you in advance! 

It would be super helpful if we could filter by Board Group in the Card Manager!

On the update method for a card I wonder if it would be possible to add the option to add ticket IDs, in our case Zendesk to a card through the API. We are using the feature extensively now and have found usecases where we can save agents time by automatically linking their current ticket to a guru card they used. 

Is there a way to create a knowledge alert via API request? We have automated creating Guru cards of our release notes as part of our CI/CD pipeline, and it would be great if after the card is created we could automatically issue a knowledge alert from our external script vs. doing it manually.

Hi Everyone! Wondering if someone is currently publishing Guru cards to an external website via API and what does that process look like. I'd love to learn more about how that's been done.

awesome talk on the API (I just watched). I was looking to see if I could use the Analytics data to populate a Google Sheet (like you did). Is there a way to get it done via Zapier? I'm not a hardcore coder, so prefer to see if a more plug and play exists

Hi Guru Team, I wondered if you have an update on your plans if you think of setting up a collaboration/integration with Asana? I know about the solution via zapier, but I assume an integration with a work management tool might be beneficial for GURU as a tool as well, right? Thanks so much for your feedback. Best, STefan 

I’m wondering if anyone has come up with a solution to share a card via a QR code and when scanning the QR code get taken to the native mobile app rather than needing to sign in etc. via a web browser.We’d love to be able to share some QR codes around our office and enable our team go direct to the knowledge in the mobile app.

Hi All, I’m new to Guru API, I need to collect Guru card manager data, to build a custom dashboard, so i would like to know is there sample google sheet available with api call samples that i can use to learn and build with?

Wondering if anyone out there has managed to create a workflow through zapier that creates a zendesk ticket when a specific verifier is set? thank you!

Hello, I’ve been trying to use API to pull information about card usage. Unfortunately I only get “views”, I don’t seem to be able to get “membersWithCardView”.With SDK it seems it’s straight up not there (https://github.com/guruhq/py-sdk/blob/master/guru/data_objects.py#L780). With API, the documentation shows in the example response section (https://developer.getguru.com/reference#getextendedcard) that it should be there under “cardInfo” object, but it seems it’s not there either:>>> r = requests.get(url=url, headers=headers)>>> r.json().keys()dict_keys(['owner', 'lastModified', 'version', 'id', 'tags', 'content', 'verificationReasons', 'knowledg

Desired outcome: When a Google Group is updated, the change also appears in Guru groups. For example, if a new BDR joined the company, and then logged into Guru, Zapier would apply their Google Group status to the BDR Guru Group. Has anyone used Zapier for something like this? Or know if this is possible? Thank you!! 

Has anyone used a Guru knowledge base alongside ClickUp for project management?  We are looking to add Guru as our home for internal wikis, but we do all of our task tracking and project management in ClickUp. It would be so ideal to be able to push questions and update check ins to ClickUp tasks for the Authors responsible. If integrations aren’t planned, does anyone know of any workarounds using something like Zapier?

Hello Guru Community,  I would love to customize the UI with our company CI. Would be lovely if that would be possible.  Kind regardsAnne

I was notified this morning of the deprecation of Guru Zapier app version 1.0.4. When I go into the Zap, I am unable to find an acceptable version to use. Is anyone else seeing this issue? Notification: Zap: 

Hi! is it possible to API lessonly into guru in it's own collection? looking for anyone who may have done this before

Hey everyone! In the spirit of next week’s Guru Deep Dive, I want to talk through tips and tricks when it comes to automating Guru tasks. Yesterday, a group of us were brainstorming ways to use Guru’s Zapier and Workato integrations, and it inspired me to think through ways I could automate Guru tasks I manage in my day-to-day role. There are soo many possibilities to think of, so to get started, I listed out my top challenges.  Challenges → What am I doing manually, that there could be a workaround for? Is there a way to get notifications to manage tasks in a place I’m already going for project management or looking on a day-to-day basis?  I then explored workflows by mapping:The trigger (the first activity) The action (the correlated activity)

We’re excited to host a Guru Community AMA (ask me anything) on Aug. 18th with @Mary Houston (Sr. Manager, Developer Advocate) and @Jon Saft (Product Manager, Bots & Integrations), where you can get any and all of your questions answered about the Guru API, webhooks, and Workato/Zapier automations.Here are some questions to get your wheels turning (share your thoughts below!)…If you could wave a magic wand, what Guru-related workflow process would you automate? What manual process do you manage now that you’d love to automate? What about the Guru API, iPaaS (Zapier/Workato) integrations, or webhooks feels confusing or out of reach?

Welcome! The API & Integrations category is the best place for you to ask questions about the Guru API, webhooks, Zapier and Workato workflows, and integrations with Guru. Here are some tips on posting in the API & Integrations category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how you can use our Guru API, for example:  How can I use the API to move Cards from one Collection to another? 

Hello again! I've been happily querying card IDs for a few days, but now ran into this issue: > Exception: Request failed for https://api.getguru.com returned code 400. Truncated server response: { "description" : "Invalid paging token" } (use muteHttpExceptions option to examine full response) (line 36). When I follow the pagination token URL on the browser it works, logging it also gives me a working token. The call I'm making is using only the Card ID, it breaks when it has to fetch the next page, I'm using the same code from the Google Sheet you shared but only modified it so cardId is added instead of dates.

Hello! I'm trying to query Guru's KCS endpoint to get all Zendesk tickets linked to a specific card. When I use the `cardId` query, I don't get anything back, and usually a 500 error. However, if I remove`cardId` it works, only I get ALL cards which is not what I want. I've tried `cardId` using the slug (works when doing a call to search by ID but not KCS), and also using the card id property we get in the objects when calling KCS (this also gives me ALL cards). Here's an example test in curl curl -u UNAME:TOKEN https://api.getguru.com/api/v1/kcs?cardId=CARDID This works though curl -u UNAME:TOKEN https://api.getguru.com/api/v1/cards/CARDID/extended Am I doing something wrong? We're trialing Guru