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R
Ruairi MurphyKnewbie
posted in API & Integrations
Questions about using Guru's API to update a Card's verifier

Hey folks, first time caller long time fan :wave: We're in the process of adapting how one of our teams verifies content in Guru to more closely align with our KCS methodology. We've built an MVP where once a card has been added to a custom field in Zendesk and the ticket is submitted, we catch the hook, get the card ID from the Guru URL, and once it passes our validation, use PUT to update the card's verifier. We want to be able to set the verifier of the card as the ticket submitter, verify said card, and set its verification interval to 90 days. The MVP is functioning as expected but we've hit a roadblock with API credentials. The issue is that AFAIK we don't have a general or admin API token with read/write access. The collection API token would work for our use case, but they're read-only. As a result, while we can assign the card to the SME who submits the ticket, we can't set the verification status to trusted. Without the ability to do so its purpose is defeated. Any suggestion

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Mary Houston
I
Ian Herzing
asked in Q&A
I'm wondering if an SOP or a best practice exists on "How to write a good Guru card?"

Hi friends! I was wondering if an SOP exists for a best practice on "*How to write a good Guru Card*". In short, we are running into a situation in which employees are creating cards and just throwing links to other documentation within the card without clear explanation of what that link even is in the first place. Thanks!

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kelly
kellyScholar
posted in API & Integrations
Workflow to add a task directly from Slack to create a Card with "XYZ" information?

hi - add a task directly from slack to create a card with XYZ information :tada:

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kelly
Ali Berman
Ali BermanScholar
posted in API & Integrations
How can I pipe unverified Cards into a Slack channel?

Hi! I have an API question! I want to set up a way to pipe super duper old & dusty unverified cards into a Slack channel using Workato. In theory I can do this if I can update a Google spreadsheet using API calls, but that's where I'm getting stuck. Right now, I use the Card Manager to look a set of parameters to pull it manually - but I'd like to take myself out of the process and operationalize this process! Has anyone done anything similar to this?

243
Mary Houston
A
Anonymous
posted in API & Integrations
Guru the Gathering resources - Extending Guru through the API

• More info. on the Guru Developer Network, including API documentation, how to sign up for a developer account, and examples of how others are using the API: https://www.getguru.com/developers • Deck from today: https://app.getguru.com/card/crkRA9Xi/121819-Virtual-Guru-the-Gathering-online-Extending-Guru-through-the-API • Questions for @mhouston about the API and/or Guru Developer Network? Feel free to reach out here in Slack, or via email:

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