Solved

How can I delete a card template?

What is the best way to add admonitions to our Guru pages? ie: Warning, Note, Hint text block etc? Guru text formatting doesn't seem to have such a concept. :-( Compare that to AsciiDoc for example. Any workarounds for this missing documentation feature?Also, if there is no suitable workaround, could such functionality be added to Guru text formatting? Admonitions are a common thing in documentation.

Hello, The user interface changed pretty dramatically without an email communication indicating the changes. My team is a bit confused on how to navigate the homepage.  Is there a resource that lists the changes and how to optimize using the new homepage interface?Thank youErica

In a release mail I received contained this information: Admins can reinforce a sense of connection to the company with custom branding, making Guru feel more like your organization. Your custom colors and logo will appear across pages in the Guru web app, creating a sense of continuity across your company’s knowledge.  I can’t find where I can define “custom colors”. Where is this? I assume it is not referring to color option of a collection.

If there a way to get the count of “Ask A Expert” questions raised by every user on the system, we need this to incentivize those who ask questions there by adding to the knowledge base. More like a leaderboard of who asked the most question in a period of time.

 How can I add more spaces between lines in a table? The current layout is very crowded if I have more than 10 lines in a cell   

Is there a way to print a card where the formatting of the card will remain?  I have a group that would like to be able to print a card and take the printed version with them to do inventory vs. taking their laptop to look at the card to do inventory or their mobile.  Below is what has been tried?Right click on the card and print - formatting shows the entire web page  Coping the content of the card to a document - if there are pictures they are not showing  What has been able to print is PDF’s linked to cards Any suggestions?

Hi All, We noticed this morning that block quote styling looks different within the Guru interface versus a public card. Is that supposed to happen? Is there a fix in place to standardize the formatting?  Thanks!Abbey

Hi,Is it possible to sign in to the Guru Outlook add-in with SSO? In my case, my organization uses SAML SSO with Azure Active Directory. When I install the add-in, I’m presented with the sign in options from the website. However, I am unable to log in with a username and password; Usually I sign in by using a saved link to one of our collections, which automatically redirects me to the SSO if I’m not signed in.Help on this would be appreciated, since we’re hoping to roll out the Outlook add-in to our users at some point, but this is a bit of a blocker.Thanks,David

I have created a card through the browser interface.  My card has screen shot images in it.  When I am looking at the card in the mobile app, the images are not there and there is the “broken” image icon.  

Is Guru using its own platform for the KB now? Or is it Intercom? When I click the links at the bottom of this page, it takes me to this page with intercom.help at the beginning of the URL.

Is there any way (version) in Guru that lets me check who has opened a card? Or even better, is there a way to let users mark a card a read?

User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?

There is no possibility to hide it  

I have several cards that have been created by an individual who is no longer with our company.As an admin, I cannot archive these cards. Is there a way to change the author?

Has anyone tried enabling the Guru app for more than one Slack workspace? I successfully enabled it in one of our corporate workspaces, but I don’t see a way to enable a second workspace. I’m an admin for both Guru and Slack. Appreciate any suggestions - thanks y’all!Ash

Hello fellow Gurus,I am trying to get a deeper view of the Searches Producing Results and Searches Producing No Results but I’m getting the error message ‘Failed to fetch’. This is a feature that I have previously used and was working fine. What could be causing this? 

Hey all! I’ve started a new role as Knowledge Manager at Electric and one of our primary areas of opportunity is getting our external Knowledge Base (hosted on Kustomer) into a synced Guru collection.Any chance that the Kustomer Knowledge Sync is on the roadmap to return and, if not, what resources would I need for the API setup?

Hi All,My name is Weyland and I’m new here to Guru.  Basically what I am trying to do is setup in our Active Directory domain with the proper group/roles so when we onboard someone, we place that person in that group and that person would have access to Guru.  That’s the 50K foot level explanation.  Coming down just a little bit, we are also restricting access to Guru with the use of OKTA.  Basically to access, you must logon to OKTA (which has ties to Active directory) and from there, Guru would be an application that a user can access.   I am aware that within Guru, there is a whole process to do to grant users to certain collections/cards etc. I guess that would be part two of the question.  If we segment out the access permissions within active directory, I’m guessing we would then fine tune in Guru.So as an example.  I create 3 groups in AD (Guru RO (read only), Guru CO (collections owner), and Guru Admin.  I place a user in one of these groups.  This AD group is then mapped to OK

Hi Team, We got a team in Thailand which they will use Thai to search for cards. It’s found that the partial search function in the card detail content is not working, we are looking it to behave like the searching function as confluence or google doc.

Hi folks 👋Looking to get some insight into how people generate Guru content when the same workflow can be performed through multiple platforms (i.e. mobile apps vs the website). Wondering if people generate two cards (one for each workflow) or anchor the card on the workflow and then present the two ways of doing it (i.e. on the mobile app at the top of the card and then the website workflow underneath) on the same card. In my mind it’s six of twelve and half dozen of the other but I am leaning toward the second option as it’d increase discoverability.Thanks, folks!

Is there any way to measure which card templates are being used most to create cards?  

I tried going the Zapier route to automatically invite new users to Guru but am not able to filter for those that only join my team in the org. Does everyone else just manually invite, or do you use other methods? Thanks,Alice

Hi guys!! Whenever I change a card’s verifier into myself, the card gets verified automaticaly (even if it was unverified originally). We ran into problems because we changed the verifier for 30++ cards in Card Manager, and I reassigned some unverified cards to me so I can be the one to review. but then they got automatically verified. Since it was 30++ cards it’s hard to track which cards should be tagged as unverified. Is there a way to maintain the verification state when I assign a card to myself? 

Hi All-  new to Guru.  I created a card and didn’t realize that I had to change the verifier from myself to someone else.  I created the card and published it.   How can I go back in and Change the verifier without have to re-create the card?  It doesn’t seem to give the the option to do that, but I am sure I am just missing a step somewhere. ThanksTracy