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Greg McDonald
Greg McDonaldKnewbie
asked in Beta Program: Guru Answers
Poor Multipart Answer and Missing Broader Knowledge

Two things:Ask a Question does not handle two-part questions well. In the middle screenshot, it should have answered the first part of the question but acted like it couldn’t I want the benefits of our internal docs AND the world of general knowledge that generative AI has. How can I get the response in the middle to combine information from the left (ChatGPT 4) and information on the right (a specific question to my company that Guru has resources about to answer)? 

521
Noah Carpenter
Community Manager
1 year ago
Abbey Florence
Abbey FlorenceSmart Cookie
asked in Beta Program: Guru Answers
Does Answers review file names and alt text?

Apologies in advance if I missed a feature update for this! Does Answers include the names of attachments and inserted media in the search parameters, or the alt text added for images? 

412
Abbey Florence
1 year ago
Jimmy Miller
Jimmy MillerSmart Cookie
asked in Beta Program: Guru Answers
Will Answers scan card attachments?

Really excited about this tool.I know that your search function will read through the text in a few different file attachments, like PDFs. Will the Answers AI tool read through these attachments as well? Will the tool also read through dropdown menus I made using the markdown tool? 

897
Jimmy Miller
1 year ago
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A
Update a card from Slack

Is it possible to update an existing card from Slack?  For ex, if there’s a card with weekly updates and we want to append another update. Existing card has: Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room And then on Slack on July 4 there’s a message that we want to be added at the end: “We’re getting apples tomorrow!” How can we send that message so that the card would then look like this, with the new update at the end? Would this be a Zap?  Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room July 4 We’re getting apples tomorrow!   

1589
Joshua Ordehi
1 year ago
Rachel Nielsen
Rachel NielsenKnewbie
asked in Beta Program: Guru Answers
Is Guru Answers available to integrate with a 3rd party knowledge base?

Hi Guru team! Question from my leadership team -  Would we be able to embed/utilize Guru Answers for our external-facing knowledge base hosted via a 3rd party?We’re revamping our external-facing knowledge base, not hosted via Guru, and we’d love to explore the possibility of embedded Guru Answers to scan our knowledge base articles and provide answers to customers who are searching it if possible!

851
Noah Carpenter
Community Manager
1 year ago
Motorcycle KB
Motorcycle KBKnewbie
asked in Q&A
How to embed link in picture

Is there a way to embed a link in a picture, to make a button?

3214
Christina Molina
1 year ago
Steven Lamphear
Steven LamphearKnewbie
asked in API & Integrations
How can I make the JSON I get from the API include card titles?

I’m trying to download all of my cards in a given collection using the API. I’m using the following command:curl -u COLLECTION ID:COLLECTION TOKEN \    --request GET \    --url "https://api.getguru.com/api/v1/search/query" \    --header 'accept: application/json' This works, but the JSON I get back doesn’t include the titles. I get the id, content, and a ton of other information for each card, but no titles (one of the three properties I actually need here). 😔 Is this a bug in Guru’s API? Or does anybody know how to specifically request the inclusion of the title property?

772
Steven Lamphear
1 year ago
Tara Davenport
Tara DavenportKnewbie
asked in Beta Program: Guru Answers
How to rate the effectiveness / quality of the AI

Unlike some other AI products, I don’t see a way to rate the answer to a question to note whether the AI worked correctly / effectively or if it missed the mark, in order to hopefully improve the tool moving forward. How would you like us to track and provide you with feedback on the feature as we experiment with it? 

787
Sydney Sundell
1 year ago
Maclean Kumpula
Maclean KumpulaKnewbie
asked in Beta Program: Guru Answers
Update Time

When I create / update a card? How quickly does it update the model? Asking specific questions to the Guru answers is really allowing me to dial in the cards. Cheers

392
Sydney Sundell
1 year ago
Jimmy Miller
Jimmy MillerSmart Cookie
asked in API & Integrations
Guru Integration - Linear

My organization uses Linear to streamline software projects, sprints, tasks, and bug tracking. It performs the same function as JIRA.Is there any way to connect Linear to Guru in order to autogenerate cards around bugs tracking?

572
Jimmy Miller
1 year ago
Ian Link
Ian LinkScholar
asked in Q&A
Can you make a Collection or Board public?

is there a way to share out a group of guru cards publicly at a board or collection level or can you only create individual links for specific cards and share those?

2985
Aishvarya Kapoor
1 year ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
"Guru Link Copied" covers card preview in extension

Hello! I’m passing this feedback along on behalf of one of our agents:    What is the problem? “Guru Link Copied” removes the ability for users to see card preview in extension (photo below)  Steps to recreate:  Open extension  Click the “copy link” icon in any card > black background and “Guru Link Copied” text replaces the card preview  Wait about ten seconds  Click the black background and “Guru Link Copied” text > preview appears to left of the extension  Option to click preview to see the card  Who is it a problem for? Guru searchers  How do you solve the problem today? Waiting ten seconds seems to allow the user to click the black background and “Guru Link Copied” text, though this is not intuitive  How would you ideally solve the problem? Have “Card Link Copied” text appear in such a way that does not prevent viewing of the card preview  How big is the problem (business impact, frequency of impact etc.)? Minimal / Low impact. We are a small team and this has

422
Marie Frei
1 year ago
Ben Sykes
Ben SykesKnewbie
asked in Q&A
Did the option to reorder Cards within a Section disappear?

Howdy team, I was trying to reorder some cards within a section, and I can’t seem to do it anymore it appears that the UI for dragging and dropping cards from one location to another also seems to not be working for me anymore either so I’m having to go:to a section » Add existing card » search for the card » go to the original card location » remove from existing boardIt’s so many extra steps as opposed to the ol drag and drop. I just don’t know if this is a me problem or a wider problem.Is there a generic sort feature that I’m just really not seeing 😂

613
Marie Frei
1 year ago
J
Joshua FosterKnewbie
asked in API & Integrations
List collections endpoint returning all collections rather than 25 + next page of results

Hey all,I’m using this endpoint: https://api.getguru.com/api/v1/collectionsIn the documentation it says:Returns all undeleted collections accessible to the authenticated user. A maximum of 25 collections will be returned. If more than 25 collections exist, a link to the next page of results will be included in the Link header We need to retrieve all collections so the current functionality works in our favour, but if this gets corrected, it will cause a breaking change in our app.Does anyone know the current max results per page, or if there even is one? Many thanksJosh

531
James Ahlborn
Guru Employee
1 year ago
Jesse Paucek
Jesse PaucekKnewbie
asked in API & Integrations
Curious if anyone else is thinking about an integration with ChatGPT?

Hey Guru Wizards!You cannot go anywhere without hearing about OpenAI and ChatGPT. I’ve seen some really cool applications for the tool and even cooler integrations with tools.I started to think about how an integration between ChatGPT and Guru could be helpful. I think of it working like the ChatGPT chatbot, but being able to pull knowledge from your Guru knowledge base to inform its response when you ask it a question and give you the links to the cards it synthesized its answer from. Anyone else thinking about this? Anyone  at Guru testing out potential use cases? Would love to start a discussion if there hasn’t been one started already! 

2793
Marie Frei
1 year ago
Evan Daily
Evan DailySmart Cookie
asked in Q&A
Is it possible to duplicate (or clone) a card?

Is it possible to create a clone of an existing card?  I am looking for a way to have the same card exist in two different collections and/or boards so that the content is the same and any future edits to either card would be reflected on both cards?

11246
Suds
1 year ago
Ben Sykes
Ben SykesKnewbie
asked in Q&A
AND condition for Knowledge Triggers

Hey! What would be really beneficial is being able to use “AND” statements in the Knowledge Trigger setup. For instance, we have different processes for False Positive investigations depending on the product - so we could have have IF Conidition 1 is ProductA AND IF Condition 2 is “False Positive” use this Knowledge Assignment.It would really let us customise and recommend content in specific situations, while the ML learns what to recommend at specific times.

1035
Jake Sauer
Guru Employee
1 year ago
Lexi A.
Lexi A.Knewbie
asked in Q&A
Guru structure ideas anyone?

Hey everyone! Our CX Team is completely re-organizing the content structure of our Guru boards but our company is quite complex… Does anyone want to connect and chat about what worked and what didn’t work for your company if you’ve gone through a similar struggle? Or if you’re super proud of how your company has organized and is using Guru, I’d love to chat about what’s working well for you! 

5215
Lynn Miller
1 year ago
P
Paula SchwartzKnewbie
asked in Q&A
Should I be getting Duplicate Notifications for Ask an Expert Questions?

When I have my Slack notifications turned on, and one of my groups is asked a question through Ask an Expert I appear to be getting duplicate notifications.  Below are some examples.  Is this working as intended, or is there a setting turned on somewhere that I need to turn off? 

313
P
1 year ago
Gan Zhi Hong
Gan Zhi HongKnewbie
asked in Q&A
Option to publish the knowledge base externally?

Meaning the entire base is only accessible by invited teammate?I am looking for solution to build Customer support online manual.

961
Marie Frei
1 year ago
Ayat Abu Sini
Ayat Abu SiniKnewbie
asked in Q&A
How do I get notified on my announcement?

Hey guru Community?I would like to know the general rule of announcement notification. Is it available via Slack, email, and chrome extension? I didn't receive an email for the announcement, but some of my teammates did - Slack is the only way I get notified or I can see it in Chrome. ThanksA

321
Marie Frei
1 year ago
O
Oleksii PetrokhalkoKnewbie
asked in API & Integrations
How to create card inside specific section in the board via API?

Hello guys, Could someone help with this?

1363
S
1 year ago
Linda Moore
Linda MooreSmart Cookie
asked in Q&A
Does anyone experience the Announcement email notification going to spam?

Is there a best practice to prevent the Guru Announcement notifications from going into spam?

393
Erica G
1 year ago
Leah Colatosti
Leah ColatostiKnewbie
asked in API & Integrations
Microsoft Sway Integration?

We use Microsoft Sway for our newsletters, which look great. Is there a way to embed something like that into a card? We’d like to use Guru to distribute and archive our monthly internal newsletters, but I’d like a little more integration than just pasting a series of links onto a card. Any suggestions?

591
Marie Frei
1 year ago
Craig Lloyd
Craig LloydKnewbie
asked in API & Integrations
Why does the API only show the last reply for each comment thread?

I made a GET call to https://api.getguru.com/api/v1/cards/{cardId}/comments, but when I look through the returned data, it only goes one reply deep AND it only shows the most recent reply in a comment thread, even though there might be 3 replies total.Am I doing something wrong? Is there a different API call I need to make to get all replies?

666
Joe Duffy
Guru Employee
1 year ago

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