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We’re not able to clear this. It’s not showing in read or unread. It’s been here ever since the UI change. This happens for me and my colleagues, not just one person.  

Hi everyone! Just wanted to get some ideas on essentially having 2 verifiers on cards. We have an independent contractor creating and updating all of our health and safety cards. We want the independent contractor to be receiving notifications on cards to be verified and make updates - then we are wanting the card to be verified internally after reviews and change’s have been made. Does anyone have any current processes that sounds similar or some tips on how we could manage this?Thanks team!Grace  

How long does it take to receive the Reader Analytics spreadsheet via email for an Announcement? I am a sender of a recent company-wide announcement (knowledge alert) and I have attempted twice and have not received it?

Hello! Is it possible to see which search terms a specific user is using? Specifically- which ones were successful and which ones were not (for one particular user)?  Thanks in advance 

User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?

There is no possibility to hide it  

I have several cards that have been created by an individual who is no longer with our company.As an admin, I cannot archive these cards. Is there a way to change the author?

Has anyone tried enabling the Guru app for more than one Slack workspace? I successfully enabled it in one of our corporate workspaces, but I don’t see a way to enable a second workspace. I’m an admin for both Guru and Slack. Appreciate any suggestions - thanks y’all!Ash

Hey! I was wondering if you could make cards invisible in the searchbar but accessible for everyone (only when they need it)? We have small cards that are an element of a ‘head’ instruction. This mostly contains a table which doesn't fit between the instruction or is only necessary in certain situations. Now they show up in the searchbar. This is not convenient because the search bar gives more results than needed and we don't want our employees to mis the important steps where they need to start.  We've tried:Include the content in the same Card with the use of markups. This doesn't work because the nummering/bullits will not continue after a markup. Include the content with a table of content. This only makes it difficult for our employees to edit the content because it is not easy to edit for everyone.  Put a note in the ‘side’ instruction: ‘you only need this content when ..’ or ‘you've first followed these steps [link] before you start with this Card’. This option is still open if

Hello fellow Gurus,I am trying to get a deeper view of the Searches Producing Results and Searches Producing No Results but I’m getting the error message ‘Failed to fetch’. This is a feature that I have previously used and was working fine. What could be causing this? 

Is there a way to size an image larger when I cut and paste it in? Some of my images have lots of type. It would be nice to make them bigger.

I know we’re all dealing with different challenges in this current macro economic environment, ranging from increased scrutiny on all expenses to shifts in strategy to the heightened risk of downsizing and more. What challenges are you all experiencing, or are you starting to think ahead about proactively?If we can surface some of the challenges we’re working through, this can be a space where we can support one another and offer helpful guidance, shared experiences, and resources. Along these lines, we’re holding a two-part Deep Dive webinar series coming up on how to measure and articulate the value of KM and Guru (part 1), and proactively guide conversations about consolidating other tools into Guru (part 2), and I’d love any and all input on how we can shape these sessions (and other resources) to best support you over the coming months. Thanks in advance for your candid input!

Hi all! I wanted to share some tips/thoughts I had while recently making some light adjustments to a Collection I manage. While thinking about how to make the most of our updated navigation, I realized I was able to significantly cut down on the layers of hierarchy I had in this Collection, and consolidate several Board groups/Boards to create an experience that is much simpler to browse. I hope you find this inspiring! How are you thinking about making the most of the new nav?  

In slack, we have a channel that has been automated to create and send specific error messages if something goes down in our company. This is helpful in alerting us of any critical failure in our system so that we can deal with it in a timely manner. I wanted to know if it would be possible to have Guru cards do the same thing.Example: A Slack critical error pops up stating that one of our vendors has been brought offline which will deny access to our mobile app for our members, Right after this error is seen, a Guru card pops up in the same channel which states the vendors number, hours of operation, and specific dialogue to fix the issue.I hope this is a feature that can be added soon because I’m sure we would not be the only business who could use it. Thank you for your time.

Hey all! I’ve started a new role as Knowledge Manager at Electric and one of our primary areas of opportunity is getting our external Knowledge Base (hosted on Kustomer) into a synced Guru collection.Any chance that the Kustomer Knowledge Sync is on the roadmap to return and, if not, what resources would I need for the API setup?

Hi All - I might be overlooking. Is there somewhere that has some articulation about the difference between the Slack app being a connected app to Guru company wide and an individual adding the Guru Wiki to their slack workspace? I’m trying to understand the difference in functionality.For example, what if all Guru users have access to the Slack app being connected, but don’t add the Guru Wiki? What functionality don’t they have access to? 

Hi there!We are quite new to Guru and love it so far! I want to start incorporating interactive learning and am curious if there are any LMS that work with Guru that allow for course creation with quizzes and such? Thanks in advance!

Does anyone else have this problem? I’m unable to use any keyboard shortcuts on my Mac when creating a card through the chrome extension. Command+V won’t paste, Command+U won’t undo text. Makes me want to write my content elsewhere then have to import it to Guru. 

This feels like a very obvious question, so I apologize if I am overlooking an existing tool. But… is there a way as an Admin to view and manage card templates? I assumed they would be visible in Card Manager or Team Settings, but I don’t see them there. We may want to make bulk changes (like applying tags or reassigning them to a central person). The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card).  Thanks!

My team recently moved to Guru and is already starting to build quite a valuable store of knowledge in there. It got me thinking about what a major issue it would be if one day we were to suddenly lose access to all our content in Guru. To be fair, I think it’s highly unlikely that Guru would decide to close up shop without any warning or giving us a chance to export our content, but it’s still nice to know that there are regular backups in there. Currently, the only way I can think of is to regularly backup the data via the Content Export feature, probably something that we’ll do every 3 months or so. However, I’m wondering if anyone’s figured out a way to automate this so that a), we don’t have to manually do it, and b) not risk the person responsible forgetting to do it. I’ve checked the API, and the closest I can find is to use the search API without any query. This is decent I suppose, in that it’s give the text which is the most important part (for us at least), but it’ll be nice

Hi All,My name is Weyland and I’m new here to Guru.  Basically what I am trying to do is setup in our Active Directory domain with the proper group/roles so when we onboard someone, we place that person in that group and that person would have access to Guru.  That’s the 50K foot level explanation.  Coming down just a little bit, we are also restricting access to Guru with the use of OKTA.  Basically to access, you must logon to OKTA (which has ties to Active directory) and from there, Guru would be an application that a user can access.   I am aware that within Guru, there is a whole process to do to grant users to certain collections/cards etc. I guess that would be part two of the question.  If we segment out the access permissions within active directory, I’m guessing we would then fine tune in Guru.So as an example.  I create 3 groups in AD (Guru RO (read only), Guru CO (collections owner), and Guru Admin.  I place a user in one of these groups.  This AD group is then mapped to OK

We use SharePoint as our file storage solution and have been building cards in Guru where we’d like embed our SharePoint files directly into the card.  The goal is to make it easier for the team to view the content directly in the card vs. clicking and linking to another document. Interestingly, when we tried to use the iFrame function in Guru to embed our content it did not work.  After reviewing this post (https://help.getguru.com/en/articles/4830978-embedding-assets-from-sharepoint-and-onedrive) we found that we needed to go through a slightly different sequence, using the mark down feature in cards.  When pulling the embedded file from SharePoint we were required to add dimensions (width and height).  This resulted in a fair amount of testing to find the ideal size for a portrait style word doc (btw, we settled on width: 850 x height: 1050) as our standard.  This isn’t the end of the world but it does make the process a bit messier than using an iFrame would.Furthermore, it creates

Curious to know how you approach archiving content, in your respective company/vertical? Do you use a set timeframe, verification status, etc.

 What questions do you have about leveraging surveys to capture your Guru success?  Conducting an internal survey allows you to get direct quotes, comments, and feedback from Guru users about their Guru experience. This could be as simple as starting a Slack thread in a team channel or DMing some of your top Guru users. Are you considering implementing surveys to understand the impact Guru has had for your team? What questions do you have about getting started?  Drop them below! If you’re exploring this topic, consider leveraging Slack apps like Polly to run polls and surveys in specific Slack channels.Sample Guru Survey (often used post roll-out) How do you ask your team for feedback about Guru? Check out the Polly app to launch simple, internal surveys over Slack

Hi Team, We got a team in Thailand which they will use Thai to search for cards. It’s found that the partial search function in the card detail content is not working, we are looking it to behave like the searching function as confluence or google doc.