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Unanswered questions

212 Posts
Rogers Pereira
Rogers PereiraKnewbie
asked in Q&A
How can I move Sections from one Board to another?

I can move the section position inside the original board but not move to a different board. To handle this limitation, I'm creating a new section in the board destine and moving cards individually. Is there a better way to do it?

541
Marie Frei
1 year ago
O
Office ReadyKnewbie
asked in Q&A
Guru cards being removed when user leaves

Hi there,  Someone will be leaving the team, and we will be removing them from Guru. They have created several cards, what will happen to those cards if they are removed? Thanks,

110
O
1 year ago
Catherine Vendryes
Catherine VendryesKnewbie
asked in Q&A
Is there a way to send Guru card content via email?

Hi there, I’ve been considering using Guru to replace our internal weekly email newsletter. Content and analytics-wise a card seems to work but one of the reasons we love the email newsletter is because it can be read easily on mobile by team members who travel regularly. Does anyone know if there is a way to send an email that displays the Guru card contents in the body of the email? We use an integration with Okta so many employees cannot open the Guru cards themselves on their phone. Thanks,Catherine

340
Catherine Vendryes
1 year ago
P
Paula SchwartzKnewbie
asked in Q&A
Google Drive hosted video playback issue while using the mobile app

Does anyone know how to get videos to play in the Guru mobile app? Issue - In the Guru mobile app it was noticed that the videos that are embedded are not playing.  Below is a screen print from my phone (iphone).   Current workflow - We store out videos on a shared google drive, and when putting them into a card, we have been getting the embedded HTML code and putting that into an iframe.  On a computer it is working nice, however a lot of our staff access Guru only from their mobile device.  Current Workaround identified - Put the link to the video into the card as well. Users can click on the link and access the video, however it does not play through Guru so the user has to authenticate through another app.    

421
Marie Frei
1 year ago
Sleeves Barnesafunks
Sleeves BarnesafunksKnewbie
asked in Q&A
"All Members" Group members losing access to any and all Cards?

Yesterday, 2/6/23 around 2pm EST our users began losing access to any and all cards. These users are in different localities using different machines and have different titles. None of them belong to any Groups other than the default “All Members”. Adding them to Groups grants them permission to cards and collections those groups have access too, but not the cards open to “All Members”.  We have been working with Guru Support 23 hours and this coincided with an “Edit” update as well as a yesterday File Service Partial Outage. This occurs in the extension or web app, and persists if you send the user a direct URL link to a card they were previously accessing.We have been working with Guru support for about 23 hours but are about to create a group with access to a new card with appropriate permissions before adding our users to it.Presumably we will delete this group later once “All Member” functionality has been restored or we (or Guru) find another solution.Is anyone else experiencing 

301
Marie Frei
1 year ago
J
Jessica McMahonSmart Cookie
asked in Q&A
How do you manage Board Group permissions?

Hi Guru Community,We are in the process of planning our Guru structure so that Authors can begin populating it with data (YAY!). But the Project Team is grappling with how IT Admin will best keep track of the Board Group Permissions which are clunky to review at the board level only. There are a bunch of posts requesting changes to this (and I have upvoted them all! 😄) but in the meantime, I am looking for suggestions for how to stay across this in the meantime. There was a suggestion of a spreadsheet in one webinar I attended but I didn’t ask for a template at the time.I am hoping that one of you might be able to steer me in the right direction or give me some tips to do/not do that you have come across on your Guru journeys.Thanks in advance! 

180
J
1 year ago
Steve Robertson
Steve RobertsonKnewbie
asked in Q&A
Request for Job Description Template

Does anyone have a good template for a Job description?

151
Marie Frei
1 year ago
Abbey Florence
Abbey FlorenceSmart Cookie
asked in Q&A
Guru Invitations

We're about to rollout the product to our team and plan to use the native Guru invitation format. We see that you cannot hyperlink text in Guru invitations but had been inserting the full URL as a work around (something like “Contact Abbey Florence at chieffaa@newschool.edu with any questions”). However, the system has started inserting a space before the extension in every URL string. So in this example, it breaks “chieffaa@newschool.” apart from the “edu” for some reason. Is that supposed to happen? Is there a workaround? Thanks!Abbey 

301
Marie Frei
1 year ago
Craig Lloyd
Craig LloydKnewbie
asked in API & Integrations
How to list only board groups using API

Hello! So I know that https://api.getguru.com/api/v1/boards will list out all of the boards I have in Guru, but is there a way to list out only the board groups and their URLs?Thank you!

1532
Lynn Miller
1 year ago
John Trickett
John TrickettKnewbie
asked in Q&A
Multiple Companies

We operate 12 businesses, as such we have teams that operate in each business from a sales and operations perspective, yet also have teams that operate across multiple businesses such as finance, HR, IT, Health and Safety, Management etc.What would the best practice be in this case for structuring our collections and groups?

301
Marie Frei
1 year ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Backlinking for embedded content?

Hi! Is there a way to check within Guru where cards are embedded? Our use case is for Guru cards embedded into Workramp. When a Guru card changes, we want to be sure to double-check the content in the places where that card is embedded to make sure those workflows still make sense. I don’t believe this is a feature, but I thought I’d check. Thanks! 

331
Marie Frei
1 year ago
Linda Moore
Linda MooreSmart Cookie
asked in Q&A
What's the different between "archiving" and "dismissing" a question?

After addressing questions from the “Ask an Expert” feature, I see two options to either Archive question or Dismiss.  Is there a difference between the two actions?   What is best practice if you want to make sure you have access to questions/answers for historical reference but would also like to clear out your inbox?Example 1: Clicking the red X in the “Questions - Inbox” prompts you to “dismiss” :   Example 2: Clicking the “Archive question” at the bottom of the open questions page: 

702
Linda Moore
1 year ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Comment reactions??

When I hover over a comment reaction, I can’t see who reacted. Am I missing something? And while I’m thinking of it, is there a way to get notifications about reactions to comments?

333
Marie Frei
1 year ago
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
asked in Q&A
How does your team use Knowledge Triggers?

Hi everyone!I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:Logging Bugs: We have a Guru Card that outlines how to assign a bug based on our internal engineering system When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required!  Customer Conversations: When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations  I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄

1315
Kendall Sipp-Paris
1 year ago
Richard Friedland
Richard FriedlandKnewbie
asked in Q&A
Trying to figure out the best way address all comments in the org on a regular basis, any ideas?

When looking though I didn’t find a way to parse all the comments made on all cards in all collections for a given time frame. As a Guru admin, I would like to be able to ensure that all comments that were made in a given time frame were seen and addressed (both resolved and open). I may have missed it when going through the options and documentation. Please do let me know if I missed it or have any ideas for a workaround (maybe an email filter or using the API). Thanks in advance! 😃🙏

467
Jacqueline Hill
1 year ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Forcing Slack Notifications

Is there any way to know how many of our users have Slack notifications enabled or somehow only allow Slack notifications for our users? Our organization doesn’t use email unless interacting with clients and external stakeholders and if our users don’t make this change, it is a given they will overlook some important announcements. We are using SCIM in Okta, if that makes any difference???

461
Marie Frei
1 year ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Code blocks in lists

In some of our documentation, we have code blocks that appear in lists/numbered bullets, but I don’t think that is an option in Guru. Is there something I’m overlooking? A workaround? Or something that is on the roadmap?

861
Marie Frei
1 year ago
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A
Pasting Text with Formatting from OneNote?

I’m trying to copy and paste information from OneNote into various cards in Guru. When I do a regular copy/paste, it inserts an image of the text box, not the text itself. I can do a Ctrl+Shift+V to paste without formatting, which at least inserts as plain text. However it removes any bold/text color, which is cumbersome to go back and re-add. Does anyone have any helpful tips for copy/pasting text into a Guru card?

11001
Marie Frei
1 year ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Embedding a Look in Guru

I’m attempting to embed a Looker Dashboard and/or Look into a Guru card. I’ve followed the steps in this Looker page, but I only get a blank screen after the user signs into Looker via the embed prompt. Has anyone had any luck embedding a Look into Guru? 

331
Marie Frei
1 year ago
Alex Helton
Alex HeltonKnewbie
asked in Q&A
Fun or beautiful card layouts? It's for our newsletter

I’ve been looking at templates for hours. All the templates are for very purpose-driven communications. My team of designers wants to make a beautiful internal Newsletter and I’m trying to push for a Guru card instead.I want to show them what can be done -- and without too much custom code because I also have to do this work. Anyone have something elegant yet also engaging they can share so I can convince visual designers to not overcomplicate this? Again, these are designers who make beautiful things. Also, my thinking is that the email announcement that drives to Guru could be animated or something… let’s get those clicks into Guru! lastly -- thoughts on this idea:  we just create one Newsletter card and update it monthly, adding to the top, instead of “issues” for each month… thoughts on that?

1163
Catherine Vendryes
1 year ago
Elliot Shaw
Elliot ShawSmart Cookie
asked in Q&A
Tag Manager: Selecting Multiple Tags

We love creating cards in bulk using a spreadsheet. The latest collection has over 1300 individual cards that were created in bulk, with several shared tags.On the flip side, we love tags, but were curious if the ability to select (and delete) more than one tag at a time would be a feature coming? Selecting each individual tag and then deleting them, or moving them one by one is a bit cumbersome.

381
David MacVicar
1 year ago
K Vermilyea
K VermilyeaSmart Cookie
asked in API & Integrations
SQL Tools using Guru API

Hey all! Wondering if anyone is using a Query tool (like Google’s BigQuery or MySQL) to be able to conduct card audits?I’ve been using Guru’s Google Sheet for Find and Replace to do many of my card audits (not necessarily replacing, just surfacing potential documentation impacts) and with our volume of cards, we’ve outgrown it (it tends to be a tedious, buggy process).As I have a chance to advocate for some additional tools, wanted to see what others were using to know if my ask is out of scope.

320
K Vermilyea
1 year ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Links won't paste into Guru correctly

Hello! A couple of my teammates have noted that when they attempt to copy/paste content into a Guru card, it won’t paste the most current thing they’ve copied. I’ve noticed this happen when I have specific programs open in the background (namely Notion), but I’m not sure what is causing it otherwise.  The workaround they’re using is to copy a link from elsewhere, paste it into a blank note, and then recopy/paste it into Guru. Has anyone else run into this? 

1224
Reba Mitchell
1 year ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Image links/files on deleted cards?

Hi all - we are trying to prepare to have a process in place if pii data needs to be deleted (if anybody has any best practices, we’d love to hear). But our bigger question is that when we delete cards, we see that the image file link still exists. Can we get some clarity on when cards are deleted and what happens to files/images/etc that are associated with the card?

372
Lynn Miller
1 year ago
James Penny
James PennyKnewbie
asked in Q&A
How to prevent users from editing cards?

It seems that all users can edit cards - how can we stop this from happening?I can’t work out how to change users’ access levels to prevent them from being able to edit cards.

953
Laura Desmond-Black
1 year ago

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