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645 Posts
Callie Rojewski
Callie RojewskiGenius
posted in Q&A
Here is a post on the Guru blog about internal communications flow!

Loving this post by @jsoffa that just came out on the Guru blog! I know all teams struggle with their own versions of internal communications "noise" - notifications, pings, information overload all around. Guru, especially last year, had to take a closer look at our communications norms to improve the way we shared information and collaborated. As with any good process - the core problem, the why, and experiments to test a solution had to be put in place! Full story here. Curious - what specific Guru cards or processes allowed you to combat information overload for your teams this year?

175
Gabriel Ginorio
murray
murrayKnewbie
posted in API & Integrations
Does anyone know if it's possible to create cards with an ExternalId?

Does anyone know if it's possible to create cards *via API* with an ExternalId? And then of course, update the same card in the future using that ExternalId? I'm trying to sync knowledge from another system but the file-based approach seems inefficient and will be much more difficult to implement...

335
murray
Allie Sokoloff
Allie SokoloffSmart Cookie
posted in Q&A
Do you have best practices for presenting large amounts of material in a Guru Card?

Best practices for presenting large amount of material that is housed on a Guru card? I want to avoid copy/pasting it into a powerpoint, but I find the Guru card isn't always the easiest to read when presenting on a large screen. Any best practices here? Curious how Guru presents the material for lets say a new product roll out when you have a lot of material in a card you need to showcase and speak to?

11413
Allie Sokoloff
Meir Rotenberg
Meir Rotenberg
asked in Q&A
How can you use Guru and a customer help website?

Hi, we're a guru org and I would love to use guru to power our customer help website. Is there an easy way to do this with Guru? And/or what does the team at guru do to power https://help.getguru.com/ ? Some context: • We use salesforce for our CRM • We currently use salesforce for our customer support ticketing • We currently use salesforce knowledgebase for our help site but IMO it has a terrible UI (internal and customer facing), is not easy to manage, and has poor search functionality. Appreciate any suggestions related to this on how you might handle or what you might suggest here :pray:.

1445
Mary Houston
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How does your team use Guru and analytics?

Happy Hump Day! Question for y'all: We don't use the Analytics tab as much as we probably should, and want to know the best way to dive in. While this is an open-ended question, curious how you and your team use Guru's Analytics feature. What do you look for most? Card usage? Team usage? :add-to-guru:

536
Callie Rojewski
Allie Sokoloff
Allie SokoloffSmart Cookie
posted in Q&A
How do you use Guru to manage a new hire's onboarding schedule?

HI! Does anyone have examples of how they used cards to manage a new hires onboarding schedule? (I searched Slack and found all of your amazing onboarding lists - but nothing that looked like an agenda). I was using the table, but with the limited functionality it doesn't look as pretty as I had hoped :wink: Hoping there is a better idea out there!

9524
Graham Anenberg
Marcos Perez
Marcos Perez
posted in API & Integrations
Why can we see how many times a Card viewed and read in Guru but only views in the API?

Hi everyone! I have a quick question: In Guru we can see for a card how many times it was viewed and read, but the API shows only views, without this differentiation. Which is the difference?

646
Dillon Head
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
What is your favorite sales enablement resource?

Hi all! I hope everyone is having a productive end to 2020 and ready to come back next week refreshed! :sparkles: As we get ready to start the new year, does anyone want to share a favorite sales enablement (or sales methodology) book, podcast, or resource for professional development? :fireworks: :calendar: :books:

191
Katie Vermilyea
Diana Simmons
Diana SimmonsKnewbie
asked in Q&A
Images not coming through when card content copied?

Hi everyone and happy holidays!! Quick question for you -- just found out (like 5 minutes ago) that images I saved in Guru cards to send to clients in Intercom are not transmitting through to the client. :grimacing: Wondering if I should be uploading images in a different manner or is there something else I should know to ensure our saved message images will go through via Intercom? Thanks a bunch!! And no rush - this can be dealt with post holiday for sure :+1:

344
Diana Simmons
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How does your team use Guru to share information on office closures?

:snowflake: Happy Holidays y'all! Quick question - how does your team use Guru to share information on office closures? Do you list all "office closed" dates in a card? Do you use a shared calendar? We're looking into how we can better communicate the days we're out, and who needs to be on standby, etc. Any thoughts?

75
Zev Zoldan
Emily Singer
Emily SingerKnewbie
posted in Q&A
Is there no total number of cards that need verification in My Tasks?

Am I missing it, or is there no total number of cards that need Verification in My Tasks? The only place I can see this right now is in the morning Slack notification, but sometimes I just want to know the total after I've chipped away for a while. I realize I can do this in Card Manager, but I'm really just looking for a total number somewhere on the My Tasks page.

810
Donovan Watts
Emily Singer
Emily SingerKnewbie
posted in Q&A
Does your team have tips for adoption problems?

We're seeing a pretty big adoption problem that I believe stems from the fact that cards open as a modal (isolated card on a black background) when you arrive at them from a link or a search. So many of our cards are surrounded by other cards that provide a huge amount of context, but it's easy to hop from card to card without ever realizing they live within this larger ecosystem (what we call a knowledge base). As a result, navigation of Guru can feel really chaotic to many of our hesitant adopters. Right now, it requires a lot of education around either 1) using the breadcrumb link at the top or 2) linking to the board to allow someone to easily open what we're calling the "directory view." Is there something we're missing? Or other ideas for simpler workarounds that others have used? Thanks in advance!

6014
Emily Singer
Marcos Perez
Marcos Perez
posted in API & Integrations
How can I get all members in a group via the API?

Hello everyone! I know we can get the groups a member is in, but can't find the way to get all the members in a group via API, which is far more efficient. Is there anything I'm not finding in the API documentation?

414
Mary Houston
Kaitlin Warren
Kaitlin WarrenScholar
asked in Q&A
Can I see what cards were viewed when users received their search results?

In the searches producing results section of analytics, is there an easy way to see what cards were viewed when users received their search results? Use case: I'm interested in seeing my top-performing cards. I'm a bit new to analytics, though, so maybe there's an easier way to go about getting that info?

313
Kaitlin Warren
Chrissy Sebald
Chrissy SebaldKnewbie
posted in Q&A
Best tips for getting more people to use Guru

I'd love to know your best tips for getting more people to use Guru. consistently What features or things that you've done have you found have led to better adoption from your teams (templates, search tips, tagging, etc.)?

717
Chrissy Sebald
Sydney Sundell
Sydney SundellFormer Guru employee
posted in Q&A
What's one piece of advice you'd give your past self as you were ramping up with Guru?

Hey everyone, hope you had a great holiday weekend! We have some newer Guru champions and admins in our channel , so let's get into the holiday spirit by sharing some words of wisdom with our peers. *What's one piece of advice you'd give your past self (or past team) as you were ramping up with Guru?*

147
kelly
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
What are some of the key initiatives you're hoping to close out by year end?

Hey everyone! We hope you had a relaxing week last week and were able to take some time off. :calendar: :fallen_leaf: As we're heading toward the end of the year, I thought it would be good to start a discussion about December/end-of-year goals. *What are some of the key initiatives you're hoping to close out by year end?* :whitecheckmark: :fireworks: I'll start with mine in the :thread:

79
kelly
Jace Eliscu
Jace Eliscu
posted in Q&A
Hey Everyone, I have had a few employees request a "personal collection" only a..

Hey Everyone, I have had a few employees request a "personal collection" only accessible to them. They mentioned that this would be a good place for them to store more confidential information and have a place to draft documents before moving them to a new collection. Has anyone else tried this? How did it work out? I'm not sure whether it would be helpful or add even more places for documents to hide

185
kelly
Marcos Perez
Marcos Perez
posted in Q&A
Is there an API endpoint to get the time a user spends on a Card or in Guru overall?

Hi community! Hope you are well.

3914
Marcos Perez
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How do you use Guru for Black Friday/Cyber Monday?

:add-to-guru: If you used Guru for this past weekend for BFCM (support, internal scheduling, etc.), what's one tip you'd share to improve for next week?

245
Zev Zoldan
Katie Vermilyea
Katie VermilyeaSmart Cookie
asked in Q&A
Does anyone have advice on managing third-party access contractor access to Guru?

:wave: Hey all, anyone have any advice about managing *third-party contractor access in Guru*? we're bringing on some Support contractors and want to limit their access. Curious to hear what others have done!

194
Katie Vermilyea
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
Any ideas how to use Zapier and Guru?

Any ideas how to use Zapier and Guru? :slightlysmilingface:

298
Zev Zoldan
A
Anonymous
posted in Q&A
Subject Matter Expert (SME) Expectations and Best Practices

Card "WIP: SME Charter of Responsibilities" added to Board: Knowledge Resources by Chris Anderson

422
Zev Zoldan
Jason Collette
Jason Collette
posted in Q&A
Guru and Salesforce Community Experts

Happy Thanksgiving all. Looking to connect with someone who has both Guru & Salesforce Communities as a vital part to operations to a Service/Support structure. Please shoot me a DM

305
Jason Collette
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
Do any of y'all use Cards for recipes, meal plans?

Thanksgiving Eve question! As we gear up for the holiday weekend, do any of y'all use cards for recipes, meal plans, etc.? Does Guru have a place at your org's BFCM?

23
Zev Zoldan

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