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563 Posts

Bethany Beech
Bethany Beech
posted in Q&A

How can I build out Knowledge Triggers?

Wondering if there is someone who could assist me in building out some knowledge triggers. I seem to be missing something :disappointed:

8
Bethany Beech
3 years ago
Kristin Fretz
Kristin FretzSmart Cookie
posted in API & Integrations

How can I leverage Guru's API to help streamline our new hire onboarding experience?

Hey all! My IT team is considering joining my rollout of Guru to streamline our new hire onboarding experience. We have Okta, JIRA, Confluence and random Slide decks, so my idea is to use Guru, JIRA, Okta and possibly a synced Confluence collection (until I can convince them to move off Confluence entirely so the full company uses Guru). They love Slack's use case that mentions Guru so if any customers or current Guru employees have best practices or can chat live with us, we'd love to know the extent of Guru's API. Thanks! :blush:

6
Kristin Fretz
3 years ago
Dillon Head
Dillon HeadScholar
posted in API & Integrations

Is there a way for users to suspend verification requests whenever they update Cards?

Hey folks, I've seen this question asked here a couple of times and I also asked early on in our Guru implementation. Is there a way for users to suspend verification requests whenever they update cards? To my knowledge, there's currently no way to do this. I often need to make small changes to cards and I don't want to bother the verifier with what might be a simple formatting update or sentence rewrite. To get around this, you can use the API to impersonate those users and verify articles on their behalf. Assuming you're an admin (and your org is cool with you editing the content of others), you just generate a token for the verifier of the card and then post the card content using the token. This is only worth setting up if you make a lot of small changes to other users' cards, but just figured I'd mention here in case others had similar questions.

5
Mary Houston
3 years ago
Mirna Lessinger
Mirna LessingerSmart Cookie
posted in Q&A

Is there a quick way to get a list of Slack channels where Guru cards have been used?

Hi all! - Does anybody know if there's a quick way to get a list of Slack channels where Guru cards have been used?

4
A
3 years ago
Kristin Fretz
Kristin FretzSmart Cookie
posted in Q&A

How can I use Guru Hex Color codes?

Hi! I noticed in this blog post an awesome brand story Card that nicely displays Guru's hex color codes. Is that a markdown element? Curious if Guru can share how that was made? Thanks https://blog.getguru.com/how-guru-uses-brand-guidelines-to-empower-our-revenue-team

7
Kristin Fretz
3 years ago
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
posted in Q&A

Has your team considered using Guru for professional development?

Happy tips and tricks Thursday!! :star2: Has your team considered using Guru for professional development? Here at Guru, our People Ops team uses Guru *to advertise professional development opportunities and include summaries/relevant links after the session in Guru Cards*. Here's a recent example, where we had an excellent training about developing a growth mindset :brain:: Does your team use Guru for professional development? If not, are there ways you could expand Guru to be used in this way? Let us know down below!! :arrow_down:

4
Devon O'Dwyer
Guru Employee
3 years ago
A
Anonymous
posted in Q&A

 Brooke Wayne from Freshbooks - Template Spotlight

:brain: *Template Spotlight:* Product Feature Support Troubleshooting:notebook: By @bwayne, Program Lead - Communications at Freshbooks :leaves: > "When a product doesn't work the way it's supposed to, we want to ensure our agents have the information readily available to troubleshoot and solve the customer's issue effectively. This template keeps all the details in one central place, in case the issues overlap, and the anchored links helps our agents jump to the right spot on a card quickly. No problem is too intimidating when all this information is laid out clearly for our agents like this template." -Brooke Wayne *Check out and copy the template here. Have questions about the template, or your own examples of using Guru for competitive intel? Snap a screenshot and share in the thread so we can all learn and grow together!*

1
brookethebatman
3 years ago
Eric Dickstein
Guru Employee
Eric DicksteinGuru Employee
posted in Q&A

Using Guru to ensure our Slack communication is as efficient and effective as possible

Hey all - Happy Thursday! Here at Guru, we're experimenting with using a Card to communicate how to ensure our Slack communication is as efficient and effective as possible. In this new normal of remote work, it can be challenging to manage Slacks zipping to and fro/in all directions. (AKA How can we go from :explodinghead: to :maninlotusposition:...) One interesting idea we're testing out is a set of custom emoji's that clarifies the urgency of a Slack message, whether it's a high priority ASAP need, just an FYI with no action needed, or somewhere in between with a response needed in 1 or 3 days. Check out this blog post, posted today, for more on this and other ways we're working to improve Slack with Guru. As always, thread your realted ideas and suggestions here for the benefit of all! :handshake::heart::rocket: Have a great rest of the week!

2
Siobhan
3 years ago
Kristin Fretz
Kristin FretzSmart Cookie
posted in API & Integrations

Is it possible to auto-create a templated Card when something changes on a Salesforce record?

Hello Guru! Is it possible to auto-create a Guru card (using a Guru template) when something changes on a Salesforce record? I'm curious if there is a way to automate a "new merchant onboarding" Guru card after an Opportunity field in Salesforce is updated to closed won. Appreciate any insights!

13
Donovan Watts
3 years ago
Ali Berman
Ali BermanScholar
posted in Q&A

Can you share any wins or challenges your team has had with Ticket Linking?

Is anyone here using the Ticket Linking feature (for Zendesk), and can you share any wins or challenges you've had? We just completed a test run with a small group of our Japanese language agents, and I'm gathering data and feedback to see if we want to roll this out team-wide. Would love to hear others' experiences (both as an admin or manager, or an agent!) so I know what to look out for and any cool things you've done with the data!

3
Siobhan
3 years ago
J
Jessica Saranich
posted in Q&A

How can you move a Card not on a Board into a Board?

Super random question - is there a way to move a card not on a board into a folder without using the card manager?

2
Jamey Harman
Guru Employee
3 years ago
Kristin Fretz
Kristin FretzSmart Cookie
asked in Q&A

Are there Guru branded presentation decks?

Are there any Guru sample presentation decks I could clone? I'm prepping for our rollout trainings and would love to use Guru branding

4
A
3 years ago
A
Anonymous
posted in Q&A

Are you using Slack, Microsoft Teams, or something else for internal chat?

Hey everyone! Based on the feedback we got from last week's office hours, let's kick off some conversation around our tech stacks. To start: Are you using Slack, Microsoft Teams, or something else for internal chat?

6
P
3 years ago
kelly
kellyScholar
posted in Q&A

Anyone here using competitive intelligence platforms with Guru?

hi all! anyone in here using competitive intelligence platforms with Guru? would love to hear about how/if you are using the two together!

5
kelly
3 years ago
Siobhan
Siobhan
posted in Q&A

How can I see how many users copied a synced Card link?

Is there a way to see how often the "Z" button was clicked to copy an article link when someone has searched in the sidebar? They don't have to view the card to copy the link and I'm trying to determine engagement with that. Users will not necessarily filter for the collection so I can't count on that option in the analytics.

0
Siobhan
3 years ago
A
Anonymous
posted in Q&A

How Guru's Collection Champs organize our Collections

For folk who didn't catch last week's Guru Deep Dives, we heard from a few different Collection Champs at Guru about how they organize their department's Collections. Check out this clip where Emily Nguyen walks through the Marketing Collection: https://getguru.wistia.com/medias/hn10ks6tom

2
Allie Sokoloff
3 years ago
Mirna Lessinger
Mirna LessingerSmart Cookie
posted in Q&A

Do you have tips on using Guru emojis in Slack for adding Cards from Slack into Guru?

:wave: hey everyone, happy Friday. Quick question for those using Slack Reacj channeler. I'm trying to find a good workaround for the limitation on using the same emoji for different channels/purposes. I'm assuming most people are creating a different emoji for each purpose , is this the case or do you have any other suggestions? I really like the Guru brain emoji, and I wish I could keep using that consistently across the different channels.

4
Ali Berman
3 years ago
Katie Vermilyea
Katie VermilyeaSmart Cookie
posted in Q&A

Does anyone have any recommendations for vendors that do first-time/new manager training?

:wave:  Hey Guru Sales friends! Does anyone have any *recommendations for vendors that do first-time/new manager training*? I want them to have a safe (virtual) space to practice the basics and learn from/connect with others outside of our org. I'm thinking of AMA off the top of my head, but would love recommendations.

2
Renee Osgood
3 years ago
Nick Snelling
Nick SnellingSmart Cookie
posted in Q&A

What tools are teams using for innovation management, ideation etc?

Hi all, what tools are teams using for innovation management, ideation etc? Any that play nice with Guru and are well suited to an SME business? Would really like it to handle capture and rating of ideas with the least friction possible, perhaps also measure / assess the value of them, but doesn't necessarily have to facilitate the project management aspect of seeing the development of an idea through to completion.

2
Nick Snelling
3 years ago
J
Jessica Saranich
posted in Q&A

Are any of you managing facilities or re-opening offices in the NYC area?

Are any of you managing facilities or re-opening offices in the NYC area?

10
Kristin Fretz
3 years ago
J
Jenn GKnewbie
asked in Q&A

How can you move Sections around?

hmmm strange. I'm able to click and drag them around in my Guru instance.

6
Ali Berman
3 years ago
Jonathan Aykroyd
Jonathan Aykroyd
posted in API & Integrations

Can I use the API to post new Guru Cards or new Knowledge Alerts in Discord?

Hi everyone :slightlysmilingface:, I hope y'all are having a great week so far. Our team is considering migrating part of their support operations to Discord (from Slack). I've been able to implement a Discord bot integration to handle searching guru cards, but I cannot find any functionality in the API that lets me listen to when *new cards* get created, or when *knowledge alerts* get sent out. Is there no way to do this using the current API? Our goal is to retain the most important functionality for us from the slack integration (namely searching and linking cards, setting up a new card feed and getting verify/knowledge alerts) when moving over to Discord. Is there any work around that I could use? Thanks in advance!

2
Jonathan Aykroyd
3 years ago
Mary Houston
Mary HoustonSmart Cookie
posted in API & Integrations

How Jon Peck from Github built a migration tool from Github into Guru using the API

Happy :fallenleaf: Autumnal Equinox :fallenleaf: - Time to give gratitude and start fresh! In the spirit of fresh starts, why not start that custom sync project you have been wanting to do :eyes:? Jon Peck from GitHub recently shared with us how he built a *reusable migration tool from their Sales Enablement team's GitHub repository into Guru*. His initial MVP took *~2 days* and he also posted his Github to Guru action for the Guru Community to use! Since building this sync, Guru has given his team a single place where they can store and maintain all reference material relevant to their sales process. Learn more about Jon's project here. Do you have any external content sources that you want to sync into Guru but are not currently available via the Knowledge Sync feature? Are there any roadblocks in using Guru's API to build that sync for you and your team? Feel free to share in the thread!

1
A
3 years ago
R
Ruairi MurphyKnewbie
posted in API & Integrations

Using the API to pull all Cards from Guru but getting a time out error

Hey folks, we're trying to leverage the API to pull all cards in our knowledge base as we're building a find&replace MVP. We're using the search endpoint with a blank query to list all cards but it appears to be timing out. It stops printing at 8952 cards and that figure doesn't appear to bear any significance. Would you be able to shed any light on why that might be the case? I'll thread the code for reference.

5
R
3 years ago
Geoff Richardson
Geoff Richardson
posted in API & Integrations

Option to have the API response paging link as an element within body of response

Is there an option to have the API response Paging link as an element within the Body of the response, rather than within its header? I cannot access the response header from within Power BI (or more specifically, from within Power Query), so quite a lot of the APIs capabilities are unusable to me. 

3
Mary Houston
3 years ago

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