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Gabriel GinorioSmart Cookie

posted in Q&A

Tip for how to do a Guru search in 3 seconds!! (from the address bar in Chrome)

One of my Thrasio colleagues recorded a video showing how you can use a quick Chrome browser hack to search for Guru cards in 2 seconds! It’s the fastest way I know of to search for cards other than using the Slack app.Check out the video here: https://content.api.getguru.com/files/dn/1512eb54-d6dd-4eee-98d0-7e5f333eef88

983

3 years ago

Devon O'DwyerGuru Senior Product Specialist

published in Q&A

How to create a Q&A post

Welcome! The Q&A category is the best place for you to to ask questions about how to best leverage Guru, discuss knowledge management topics, and share tips and tricks. Here are some tips on posting in the Q&A category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how to use Guru, for example: Do you know how to link to different portions of a Card? How can I bulk request verification? Can a Card live in multiple Collections or Boards? Questions about knowledge management best practices, for example: How do you monitor your Guru tags? Has anyone run through a content audit? What is your team’s best practice around Knowledge Alerts? If you have product feedback:We recommend posting product feedback directly in our Product Feedback category. Please read our sugges

400

3 years ago

Devon O'DwyerGuru Senior Product Specialist

posted in Q&A

Product Q&A Organization

Hi everyone! 👋The Support team at Guru recently revamped our product Q&A Cards - we use lots of product q&a Cards to help you all get the most out of Guru, and they previously lived in a Board in a Collection.Since so many different teams at Guru use product Q&A’s (Support, Sales, Marketing, you name it!) we migrated the Cards into their own Product Q&A Collection, where we divided features out by Board: A sneak preview of our Product Q&A Collection structure!The result: We use a Product Q&A template to standardize the look and feel of the Cards in the Collection Our team can search for Cards using both the Collection and individual Card tag. Question: How do your teams structure product Q&A Cards in your Guru instance? Do you have any tips for organizing them?

500

3 years ago

Bryan FinlaysonKnewbie

asked in Q&A

Naming Convention Best Practices

Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?

1222

3 years ago

Allie SokoloffSmart Cookie

posted in Q&A

Guru vs Confluence

Has anyone had to pitch internally Guru vs Confluence? We are looking to expand Guru use in the company but need to pitch to leadership why it's better than Confluence (no brainer...but I still need to put together a pitch). If so - any material you wrote out to help support the presentation (I already found this on the Guru's site)

1652

3 years ago

Deborah SanderfurSmart Cookie

posted in Q&A

How does your team use Knowledge Alerts?

👋 Hi! As a fully remote team here at Articulate, we work to balance our internal comms in order to ensure that everyone is aligned and has access to important information without overwhelm. We've found announcements helpful for flagging important information for teams. Do you use announcements for your teams? What kind of content do you pair it with? ☑️

397

3 years ago

Anonymous

posted in Q&A

How do you manage "public card sharing" for collections?

Great question from @Ashley W. that I wanted to pull in here (curious what others think!):Curious how other companies manage the ‘public card sharing’ option for collections.We’d like to turn it off for all collections by default OR prevent people from turning it on at all. Looks like this is only at a collection level (which I’ve already locked down)-https://help.getguru.com/en/articles/4739563-what-are-public-cards#:~:text=Navigate%20to%20the%20Users%20%26%20Collections,the%20Public%20Cards%20option%20OFF. @Deborah Sanderfur shared:We have ours set to OFF for the collection level as well.

841

3 years ago

Zev ZoldanScholar

posted in Q&A

Does anyone use Guru to promote digital wellness and fight burnout?

YOOO! Happy Hump Day! Curious - does your team use Guru to communicate and empower your employees around digital wellness to avoid employee burnout? What kind of content did you include in Guru to combat this?

245

3 years ago

Laquize BasseySmart Cookie

posted in Q&A

Any tips for training your team on how you organize Collections?

Hello. For those of you that are switching to Guru from using another product, do you have a "start here" card/board to help your team navigate your collection(s)? Thank you in advance!

1748

3 years ago

Karolin ZosgornikKnewbie

asked in Q&A

How can I bulk request verification?

Hey community, because we are using Guru for quiet sometime a whole year is already over and a lot of "general" cards need verification again Is there an option for bulk request of verifications?

Do you know how to link to different portions of a Card?

Anyone know a way to have links to a different portion of a card? Like if i had a table of contents on the top of the card but with a links to take you to the middle section or end section?

4713

3 years ago

Zev ZoldanScholar

posted in Q&A

What are requirements for your team to build a culture of communication and transparency?

:wave: ADMINS! if you had to give advice to newbies building out content for their remote/hybrid team teams, what content requirements would you say are essential for building a culture of communication and transparency? Postscript is swimming in this area, so I can use the help! :slightlysmilingface:

185

3 years ago

Deborah SanderfurSmart Cookie

posted in Q&A

How are people using Guru for communicating about returning to the office?

:office: Has anyone started getting ready for back to office (physical) planning and will be using Guru to for communication plans? Any in person events or retreats coming up where new protocols and processes need to be outlined?

3 years ago

Charlsie

posted in Q&A

Do you have resources for Card or tag naming conventions?

Can someone point me in the direction of an article or resource for card naming (and/or tagging) conventions? If no resources, would love to hear if what others use when naming cards uf you'd like to share! :pray:

302

3 years ago

John McKollScholar

posted in Q&A

How do your teams handle having multiple content creators?

How do y'all handle multiple content creators? The time has come for me to set up a knowledge council and get more people creating cards. My thought is to establish a few templates that we all agree on how to use, and then unless there are questions about format/content/visibility, the individuals on the council are trusted to just let it rip and make it live. Am I being foolhardy with that view? Should I be a bottle-neck of approval on all cards? Would love your thoughts, friends. Thanks!!

Is there a way to automatically alphabetize sections and Groups?

Hi all! I add a couple of quick questions for the group. Is there a way to automatically alphabetize sections / groups? Also is there any way to show the last updated/verified timestamp on the front of the card? To clarify, one user doesn't want to click the card then click Details he was hoping we could potentially put the last verified timestamp on the front of the card itself. Let me know, thank you!

382

3 years ago

Rosie EachusKnewbie

posted in Q&A

If your team uses Slack emojis to triage queries, how do you produce reports on the process?

For those who use emojis in Slack to triage queries (for example :did-you-guru-it: ), what's the best way you've found to produce reports on how many times you've used the emojis? And if possible, on which posts?

5137

3 years ago

Zev ZoldanScholar

posted in Q&A

How often do you poll your team on how Guru is working?

Hello all! How often do you poll your users on how Guru is working? How do you do it?

183

3 years ago

Deborah SanderfurSmart Cookie

posted in Q&A

Has anyone rolled out a new product launch recently? How did you use Guru?

Hi all! Happy June! :sunflower: Has anyone rolled out a new pricing/packaging, or product launch recently? What challenges came up with that launch and how did Guru alleviate some of these challenges? Anything you'd go back and do differently?

164

3 years ago

Sarah WSmart Cookie

posted in Q&A

What are your thoughts on revisiting and restructuring your content?

Hi everyone! I'd love to hear your thoughts on organizing and restructuring content. Many of us have gone through the process of getting information into Guru, but what happens when the time comes to revisit that knowledge and restructure it? I'm thinking especially of determining which cards are related to each other in a series, or making the hierarchy of information really clear.

Does anyone use Knowledge Triggers on Gong transcripts?

Hi! I saw that there were some Gong + Guru users out there. Wondering if anyone has any experience using knowledge triggers on Gong call transcripts. Use case: since when on calls Gong does transcription, thinking it would be awesome if we could use knowledge triggers to surface cards based on words or phrases. But not sure if that's possible or if anyone has been able to make this happen. If anyone has any insight on how to make these two tools work well together, would love to pick your brain! :brain:

364

3 years ago

loraineScholar

asked in Q&A

Can you turn off related Card suggestions at the bottom of a Card?

Morning all, I hope someone may know the answer to this, as I haven't been able to find it (though that very definitely could be user error!). Is there a way to turn off the "Users who viewed this Card also viewed:" suggestions at the bottom of specific cards (or even more specifically the bottom of cards all in one collection) please? For context, I have a collection that only has public cards in it for recruitment candidates and pre-boarding. However because we've also been setting up cards in internal collections, the suggestions at the bottom of the public only cards are suggesting internal facing cards that those people won't be able to access (and shouldn't see unless they're employed). Any help will be gratefully received - thank you in advance! :thankyou:

423

3 years ago

Joshua OrdehiSmart Cookie

posted in API & Integrations

Issue querying Card IDs

Hello again! I've been happily querying card IDs for a few days, but now ran into this issue: > Exception: Request failed for https://api.getguru.com returned code 400. Truncated server response: { "description" : "Invalid paging token" } (use muteHttpExceptions option to examine full response) (line 36). When I follow the pagination token URL on the browser it works, logging it also gives me a working token. The call I'm making is using only the Card ID, it breaks when it has to fetch the next page, I'm using the same code from the Google Sheet you shared but only modified it so cardId is added instead of dates.

684

3 years ago

Deborah SanderfurSmart Cookie

posted in Q&A

Has any team experienced a team re-organization, and what role did Guru play in it?

Hey everyone! Sometimes implementing a new process or strategy requires major pivots, and that can affect the way teams are structured. Has anyone experienced a re-org of their team/s or a fundamental process shift? How did Guru come in to play to keep everyone on the same page?

143

3 years ago

Laquize BasseySmart Cookie

asked in Q&A

Does anyone use Guru for recurring meeting agendas?

Hello everyone. I have a daily meeting with my agents to go over things like sales, experiments, announcements, bugs, etc.. Does anybody have a template that they use for something like this or that they recommend? I checked out the Guru templates and didn't see one that really fit. Thank you!

382

3 years ago

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