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637 Posts
Callie Rojewski
Callie RojewskiGenius
posted in Q&A
Where are you stuck re: centralizing knowledge and organizing content in Guru?

 Happy Monday Guru Community! Reminder that this Thursday, 9am PST / 12pm EST is our next Guru Deep Dive. ‍♀️We’ll be hearing from Martin Theobald, Knowledge Manager at Crisp Thinking, and talking through challenges and solutions to centralizing knowledge and structuring content in Guru. RSVP here!We want to know your questions about this topic! @Imtiaz Alam is making a new course on How to Structure Content in Guru and is looking for your feedback. What topics would you like us to cover in this course?Understand Guru’s content hierarchy to create your own structure Guru Permissions: Authors take ownership/responsibility of content with Read-Only members as audience Add Frameworks + Templates and see examples of Collection structure (Department, Product or Vertical, Types of Knowledge, Region, etc.) Best practices on structuring / creating content in an effort to optimize searchWhat is missing from the above list? Drop your ideas and questions below. Let’s get a discussion started in p

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Callie Rojewski
3 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How do you motivate your team to verify their Cards?

When it comes to verification, does anyone have tips for how to motivate your team to keep their content updated? I think I read someone once did a pizza party?

8415
Kassidy Butler
3 years ago
John McKoll
John McKollScholar
posted in Q&A
Has your team built really cool FAQs in Guru?

Who built really cool FAQs in Guru? I know there was a discussion sometime somewhat recently (but really, what is time anymore?) I'm looking to put together an FAQ around specific topics and I am curious if you've done this in your instance? What does your structure look like? How do you utilize the Sections and Board Groups?

585
Kassidy Butler
3 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How do you enable SME's to help you?

For those who are centralizing your company's knowledge into Guru, what guidance do you give SME's to start structuring their knowledge into collections, board groups, and boards? Screenshots of any standard structures you have would be much appreciated!

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Michelle Williams
3 years ago
D
Desiree SantosSmart Cookie
posted in Q&A
Incident Management comms?

Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?

493
D
3 years ago
Gabriel Ginorio
Gabriel GinorioSmart Cookie
posted in Q&A
Tip for how to do a Guru search in 3 seconds!! (from the address bar in Chrome)

One of my Thrasio colleagues recorded a video showing how you can use a quick Chrome browser hack to search for Guru cards in 2 seconds! It’s the fastest way I know of to search for cards other than using the Slack app.Check out the video here: https://content.api.getguru.com/files/dn/1512eb54-d6dd-4eee-98d0-7e5f333eef88

993
Shona Fenner
3 years ago
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
published in Q&A
How to create a Q&A post

Welcome! The Q&A category is the best place for you to to ask questions about how to best leverage Guru, discuss knowledge management topics, and share tips and tricks. Here are some tips on posting in the Q&A category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how to use Guru, for example: Do you know how to link to different portions of a Card? How can I bulk request verification? Can a Card live in multiple Collections or Boards? Questions about knowledge management best practices, for example: How do you monitor your Guru tags?  Has anyone run through a content audit?  What is your team’s best practice around Knowledge Alerts? If you have product feedback:We recommend posting product feedback directly in our Product Feedback category. Please read our sugges

400
Devon O'Dwyer
Guru Employee
3 years ago
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
posted in Q&A
Product Q&A Organization

Hi everyone! 👋The Support team at Guru recently revamped our product Q&A Cards - we use lots of product q&a Cards to help you all get the most out of Guru, and they previously lived in a Board in a Collection.Since so many different teams at Guru use product Q&A’s (Support, Sales, Marketing, you name it!) we migrated the Cards into their own Product Q&A Collection, where we divided features out by Board:  A sneak preview of our Product Q&A Collection structure!The result: We use a Product Q&A template to standardize the look and feel of the Cards in the Collection Our team can search for Cards using both the Collection and individual Card tag. Question: How do your teams structure product Q&A Cards in your Guru instance? Do you have any tips for organizing them? 

500
Devon O'Dwyer
Guru Employee
3 years ago
Bryan Finlayson
Bryan FinlaysonKnewbie
asked in Q&A
Naming Convention Best Practices

Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?

1242
Bryan Finlayson
3 years ago
Allie Sokoloff
Allie SokoloffSmart Cookie
posted in Q&A
Guru vs Confluence

Has anyone had to pitch internally Guru vs Confluence? We are looking to expand Guru use in the company but need to pitch to leadership why it's better than Confluence (no brainer...but I still need to put together a pitch). If so - any material you wrote out to help support the presentation (I already found this on the Guru's site)

1662
Mirna Lessinger
3 years ago
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
How does your team use Knowledge Alerts?

👋 Hi! As a fully remote team here at Articulate, we work to balance our internal comms in order to ensure that everyone is aligned and has access to important information without overwhelm. We've found announcements helpful for flagging important information for teams. Do you use announcements for your teams? What kind of content do you pair it with? ☑️

397
Chelsea Pierce
3 years ago
A
Anonymous
posted in Q&A
How do you manage "public card sharing" for collections?

Great question from @Ashley W. that I wanted to pull in here (curious what others think!):Curious how other companies manage the ‘public card sharing’ option for collections.We’d like to turn it off for all collections by default OR prevent people from turning it on at all. Looks like this is only at a collection level (which I’ve already locked down)-https://help.getguru.com/en/articles/4739563-what-are-public-cards#:~:text=Navigate%20to%20the%20Users%20%26%20Collections,the%20Public%20Cards%20option%20OFF. @Deborah Sanderfur shared:We have ours set to OFF for the collection level as well. 

841
Devon O'Dwyer
Guru Employee
3 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
Does anyone use Guru to promote digital wellness and fight burnout?

YOOO! Happy Hump Day! Curious - does your team use Guru to communicate and empower your employees around digital wellness to avoid employee burnout? What kind of content did you include in Guru to combat this?

245
Zev Zoldan
3 years ago
Laquize Bassey
Laquize BasseySmart Cookie
posted in Q&A
Any tips for training your team on how you organize Collections?

Hello. For those of you that are switching to Guru from using another product, do you have a "start here" card/board to help your team navigate your collection(s)? Thank you in advance!

1748
Laquize Bassey
3 years ago
Karolin Zosgornik
Karolin ZosgornikKnewbie
asked in Q&A
How can I bulk request verification?

Hey community, because we are using Guru for quiet sometime a whole year is already over and a lot of "general" cards need verification again Is there an option for bulk request of verifications?

443
Karolin Zosgornik
3 years ago
Erich Beer
Erich Beer
asked in Q&A
Do you know how to link to different portions of a Card?

Anyone know a way to have links to a different portion of a card? Like if i had a table of contents on the top of the card but with a links to take you to the middle section or end section?

4873
Erich Beer
3 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
What are requirements for your team to build a culture of communication and transparency?

:wave: ADMINS! if you had to give advice to newbies building out content for their remote/hybrid team teams, what content requirements would you say are essential for building a culture of communication and transparency? Postscript is swimming in this area, so I can use the help! :slightlysmilingface:

185
Deborah Sanderfur
3 years ago
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
How are people using Guru for communicating about returning to the office?

:office: Has anyone started getting ready for back to office (physical) planning and will be using Guru to for communication plans? Any in person events or retreats coming up where new protocols and processes need to be outlined?

86
Deborah Sanderfur
3 years ago
Charlsie
Charlsie
posted in Q&A
Do you have resources for Card or tag naming conventions?

Can someone point me in the direction of an article or resource for card naming (and/or tagging) conventions? If no resources, would love to hear if what others use when naming cards uf you'd like to share! :pray:

302
Charlsie
3 years ago
John McKoll
John McKollScholar
posted in Q&A
How do your teams handle having multiple content creators?

How do y'all handle multiple content creators? The time has come for me to set up a knowledge council and get more people creating cards. My thought is to establish a few templates that we all agree on how to use, and then unless there are questions about format/content/visibility, the individuals on the council are trusted to just let it rip and make it live. Am I being foolhardy with that view? Should I be a bottle-neck of approval on all cards? Would love your thoughts, friends. Thanks!!

9717
Siobhan
3 years ago
Caroline Fiore
Caroline Fiore
asked in Q&A
Is there a way to automatically alphabetize sections and Groups?

Hi all! I add a couple of quick questions for the group. Is there a way to automatically alphabetize sections / groups? Also is there any way to show the last updated/verified timestamp on the front of the card? To clarify, one user doesn't want to click the card then click Details he was hoping we could potentially put the last verified timestamp on the front of the card itself. Let me know, thank you!

382
Caroline Fiore
3 years ago
Rosie Eachus
Rosie EachusKnewbie
posted in Q&A
If your team uses Slack emojis to triage queries, how do you produce reports on the process?

For those who use emojis in Slack to triage queries (for example :did-you-guru-it: ), what's the best way you've found to produce reports on how many times you've used the emojis? And if possible, on which posts?

5167
Rosie Eachus
3 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How often do you poll your team on how Guru is working?

Hello all! How often do you poll your users on how Guru is working? How do you do it?

183
Kristin Fretz
3 years ago
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
Has anyone rolled out a new product launch recently? How did you use Guru?

Hi all! Happy June! :sunflower: Has anyone rolled out a new pricing/packaging, or product launch recently? What challenges came up with that launch and how did Guru alleviate some of these challenges? Anything you'd go back and do differently?

164
Deborah Sanderfur
3 years ago
Sarah W
Sarah WSmart Cookie
posted in Q&A
What are your thoughts on revisiting and restructuring your content?

Hi everyone! I'd love to hear your thoughts on organizing and restructuring content. Many of us have gone through the process of getting information into Guru, but what happens when the time comes to revisit that knowledge and restructure it? I'm thinking especially of determining which cards are related to each other in a series, or making the hierarchy of information really clear.

204
Charlsie
3 years ago

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